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Credit Controller

1 month ago

Kuala Lumpur, Malaysia Right Recruit Sdn Bhd Full time

**Responsibilities**:

- Analyses and monitors all assigned aged debtors and actively works to reduce delinquency. Ensures prompt action is taken for non-payment or continued late payment.
- Provides regular reporting on the status of overdue debt including month end statistics.
- To minimize Bad Debts within assigned account.
- Identifies disputes causing delay in payment and deals with effectively and in a timely manner.
- Escalates issues and contacts internal personnel to encourage resolution.
- Escalates issues to line manager that pose potential risk and non-payment within a timely manner.
- Initiates collection calls and sending timely reminder to account holders. Researches and resolvesdelinquency/ billing issues on allocated accounts.
- Prepare and update Standard Operating Procedure and successfully transition of O2C activities toKL COE and ensure compliance to Customer’s policy and procedure and country regulation.
- Perform other ad hoc duties and special projects as requested.
- Ensures all transactions/ activities are conducted in accordance with the relevant Group/ DivisionalAuthority Matrix.

**Job Requirements**
- At least 5 years’ experience in AR/ Collection with minimum 2 years in SSC or BPO environment.
- Experience working on Virtual Desktop Infrastructure (VDI) environment - Citrix and virtual meeting/ discussion.
- Making inbound and outbound call from/ to customer in ANZ for collection/ billing dispute.
- Proficient use of applicable technology and MS Office, advanced Excel skills is an added advantage.
- Experience in operations for Australia and New Zealand is an added advantage.
- Experience in transition - knowledge transfer.
- Strong communication skills to build and maintain relationships and effective interface with stakeholders with good business sense (business partnering).
- Ability to manage difficult conversations & strong negotiation skills.
- Good command of both spoken and written English.
- Ability to work under pressure and meet tight deadlines without compromising on quality.
- Strong communication and interpersonal skills and collaborative team spirit.
- Strong analytical and problem-solving skills.
- Professional certificate/ Diploma/ Degree in Finance or Accounting or Business or equivalent.

**Job Types**: Full-time, Permanent

**Salary**: RM3,500.00 - RM4,800.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Application Question(s):

- Can you work from office?
- Where is your current location?
- How much for your expected salary?

Shift availability:

- Day Shift (preferred)