Eap Counselor

**JOB DESCRIPTION**
**1. Providing On-Site Services**:

- Conducting mental health assessments through interviews, conversations, and evaluations.
- Employing appropriate testing methods to evaluate clients' mental health and overall well-being.

**2. Work Scope Includes, but is Not Limited to**:

- Conducting face-to-face counselling sessions, structured telephone counselling sessions, group counselling sessions, relationship counselling sessions and relevant workshop, training and administration, reporting and documentation and crisis management.
- Facilitating relevant workshops, training sessions, and crisis management activities.
- Organizing wellness group sessions and maintaining daily/weekly/monthly event wellness calendars, presentations, reports, and materials in collaboration with the Team Wellness Lead.
- Conducting team check-ins as needed.
- Offering positive assistance and information to callers based on their needs.
- Developing action plans for problem resolution, including crisis situations.
- Educating patients on effective coping strategies and stress
- management techniques.
- Conducting assessments and coordinating referral options.
- Managing 24/7 hotline calls and providing necessary Professional First Aid (PFA) support.
- Maintaining confidential customer and client records in accordance with
- professional ethics and codes of practice.
- Generating monthly reports, submitting case notes within 24 hours SLA, and performing ad hoc duties as required for the project.
- Participating in weekly meetings, reporting, and supervision sessions with both clients and the team.**3. Preparing, Arranging, and Conducting Mental or Psychological Events**:

- Organizing onsite or virtual events requested by the client.

**4. Monitoring and Responding to Emergency Cases**:

- Being vigilant and responsive to emergency situations.

**5. Standby Duty**:

- Being available during holidays or off days in case of client or Solace
- emergencies.

**6. Punctuality Standard (KPI)**:

- Demonstrating punctuality in all scheduled wellness sessions.

**7. Team Collaboration**:

- Maintaining a team spirit and being available to support the team as needed.

**Requirements/Qualifications**:

- Must possess at least master’s degree in counselling, Psychology, or relevant fields with at least 3 years of experience.
- Proficiency in oral and written communication skills in the English language.
- Fluency in additional languages is advantageous.
- Strong organizational skills with attention to detail.
- Effective time-management abilities to ensure timely session organization.
- Capability to multitask, including tasks such as reporting.
- Knowledge of the diagnosis and treatment of mental health disorders.
- Demonstrated ability to display empathy and handle clients with patience.
- Confidence and trustworthiness in maintaining ethical standards and confidentiality of client details.
- Familiarity with current developments and research in mental health, with a focus on teenagers and families considered a plus.
- Flexibility to work both collaboratively within a team and independently.
- Hybrid working conditions. To be physically present at the client's office and onsite as required, on a weekly basis or as requested.
- Registered membership with the Lembaga Kaunselor Malaysia with a valid and active practicing license.
- **Important Note**:_
- Contractual position for 1 year and will be renewed upon project confirmation.
- Able to work on rotational shift as per below.
- 1. 7am - 4pm2. 9am - 6pm
- **Must be able to start immediately.**

Pay: RM3,000.00 - RM3,500.00 per month

Schedule:

- Rotational shift

**Education**:

- Post-Graduate (preferred)

**Language**:

- English (required)