Banquet Captain

Assisting in serving and coordinating activities if Banquet personnel involved in such activities:

- Preparing necessary materials and supplies for a specific function.
- Arranging the function room.
- Setting arrangements.
- Presenting menu and taking orders (when necessary)
- Serving guests.
- Cleaning up after functions.
- Assists in coordinating with Kitchen, Bars, Restaurant and other functional areas to ensure that all necessary arrangements and preparations are properly made.
- Received and confers with host of functions regarding last minute arrangements, in the absence of Supervisor.
- Any other duties that may be assigned by the Banquet Operations Manager / Executive from time to time.
- Prepare coffee breaks, carts, and stations with appropriate food and beverage as stated in Banquet Event Order.
- Prepare tables, actions stations, buffets, service carts, dessert table/carts and cordial carts. Setup meal and reception buffets, taste panels, individual event functions, server head table and/or VIP tables without managerial assistance.
- Serve food courses and alcoholic beverages to guests.
- Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability
- Follow cycle time guidelines for all meals.
- Maintain cleanliness of work areas throughout the day.
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Inspect the cleanliness and presentation all china, glass, and silver prior to use.
- Monitor and maintain the cleanliness of assigned tables including ensuring courses are cleared and tables are properly crumbed.
- Communicate with guests and other employees and ensure staff is working together as a team to ensure optimum service.
- Assist management in training, motivating, and coaching employees; and serve as a role model.
- Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Support team to reach common goals. Ensure adherence to quality expectations and standards.

**PERFORMANCE GOALS & PERFORMANCE EVALUATION CRITERIA**

Leadership
- Problem Solving and Decision Making - Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
- Communication - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods. Strong public presentation skills.
- Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.

Building Relationships
- Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
- Talent Management - Providing guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
- Detail Orientation - The ability to attend to and verify the accuracy and completeness of details in work activities. This includes focusing on the small details of work activities and taking the necessary time to ensure that all the details of completed work are correct and of high quality.

**REQUIRED SKILLS**
- Knowledge of Food and Beverage products, menus and standards of service.
- Excellent English language skills
- Ability to acknowledge and respond to guest feedback adequately.
- Organization and prioritization skills
- Training skills
- Ability to maintain confidentiality of guests and hotel
- Planning and implementation skills.
- Public Relations skills
- Coaching skills

Pay: RM2,000.00 - RM2,300.00 per month

**Benefits**:

- Health insurance
- Meal provided

Schedule:

- Rotational shift

Supplemental pay types:

- Yearly bonus