Teledept Executive

Handle High Volume of Calls: Manage a significant number of incoming and outgoing calls efficiently, ensuring timely resolution of customer inquiries, debt-related concerns.
- Customer Support: Provide exceptional customer service by actively listening to customers, empathizing with their situations, and demonstrating a genuine desire to help them resolve their debt issues.
- Debt Management: Assess customer accounts to determine the outstanding debt amounts, review payment history, and provide accurate information regarding repayment options and strategies.
- Negotiation and Payment Plans: Engage in effective negotiation with customers to establish feasible payment plans, taking into consideration their financial circumstances and the organization's guidelines.
- Compliance: Ensure adherence to relevant laws, regulations, and internal policies while handling customer accounts and sensitive financial information.
- Documentation: Maintain accurate and detailed records of customer interactions, payments, and any other relevant information in the company's database or CRM system.
- Problem Resolution: Identify and escalate complex issues or cases that require additional support or intervention to the appropriate department or supervisor.
- Productivity and Performance: Meet and exceed performance targets, such as call handling time, call quality, customer satisfaction ratings, and debt recovery goals set by the organization.
- Continuous Improvement: Stay updated with industry trends, debt collection practices, and company policies to enhance your knowledge and skills. Provide feedback and suggestions for process improvements.

**; Requirements**:
- Education: High school diploma or equivalent. Additional certifications or courses related to debt management, customer service, or call center operations are advantageous.
- Experience: Prior experience in a high-volume call center environment, debt collection agency, or customer service role is preferred.
- Communication Skills: Excellent verbal and written communication skills to interact effectively with customers, colleagues, and other stakeholders. Ability to explain complex concepts in a clear and concise manner. (Required language: Bahasa Malaysia and English)
- Positive and serving attitude, professionalism, patience, friendliness, and customer engagement, continuously demonstrating confidence, reliability, and integrity in difficult situations.
- Added advantage if you have the ability to stay calm when customers are stressed or upset.