Ucc Care Crew

Responsibilities
- Responsible to ensure customer satisfaction in providing service information and enquiries, complaints and feedback are attended promptly in professional manner.
- To gather from the customer all the necessary information to fulfill their requirement and enter accurately into the appropriate system.
- Responsible to ensure customer’s satisfaction in form of courteous and prompt service and update customers with accurate information.
- Ensure diligent follow up and fulfill promises made to customers.
- Establish and maintain good relationships with customers, build better customer experience
- Adhere strictly to the contact center standards operating procedures and guidelines.
- Any other tasks as assigned by Supervisor.

**Job Type**: Contract

**Salary**: RM1,700.00 - RM1,900.00 per month

**Benefits**:

- Maternity leave

Schedule:

- Fixed shift
- Monday to Friday

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus

**Education**:

- STM/STPM (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)

Ability to Commute:

- Marang (required)

Ability to Relocate:

- Marang: Relocate before starting work (required)