Itsm Consultant

**Remote Work: Yes**

**Overview**:
At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward.

We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence—delivering better experiences for workers and those they serve.

Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you'll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.

Together, we've only begun to define the edge of what's possible—for our people, our customers, and the world.

An ITSM (IT Service Management) Consultant plays a pivotal role in bridging the gap between a Zebra Services and its business objectives. This role involves a deep understanding of both the operational and strategic aspects of IT services, ensuring that IT frameworks and practices are aligned with the needs of the business.

**Responsibilities**:

- Lead the design and implementation of comprehensive ITSM solutions that meet the strategic needs of our clients.
- Conduct thorough assessments of current IT processes and services, identifying areas for improvement and developing actionable strategies for enhancement.
- Work closely with client IT teams to deploy ITSM best practices, including incident management, problem management, change management, and service level management.
- Provide guidance on the adoption of ITSM frameworks such as ITIL, COBIT, and SIAM, tailoring recommendations to the specific context of each client.
- Manage stakeholder relationships, effectively communicating ITSM concepts and strategies to both technical and executive audiences.
- Facilitate workshops and training sessions to ensure smooth adoption of new processes and technologies.
- Stay abreast of industry trends and developments in ITSM, continuously enhancing your own expertise and contributing to the firm’s knowledge base.
- Oversee project teams, ensuring the delivery of consultancy services within agreed timelines and budget.
- Evaluate the efficacy of implemented solutions, making adjustments as necessary to ensure continued alignment with client objectives

**Qualifications**:

- Bachelor’s or Master’s degree in Information Technology, Computer Science, Business Administration, or a related field.
- Certification in ITSM frameworks (e.g., ITIL foundation, COBIT Foundation) is essential.
- Minimum of 3 years of experience in IT service management consultancy or a related role.
- Strong foundation in project management and familiarity with agile methodologies.
- Exceptional analytical, problem-solving, and decision-making skills.
- Excellent communication and interpersonal abilities, with the capacity to influence and engage diverse stakeholder groups.
- Proven track record of successfully managing and delivering ITSM projects.
- Willingness to travel as necessary to meet client and project needs.