Front Office

2 weeks ago


Kuala Terengganu, Malaysia ADA HOTEL & APARTMENT Full time

Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
- Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
- Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Ensure Front office logbook and hotel logbook is always updated and actioned upon.
- Ensures safety by following guest check in and security procedures and reporting suspicious activity to security or manager.

**Job Types**: Full-time, Permanent

**Salary**: From RM1,500.00 per month

**Benefits**:

- Maternity leave
- Parental leave

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay

Application Deadline: 08/04/2023



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