SAP SD Consultant
2 weeks ago
**Job summary**:
Facilitate the implementation and support of SAP SD
- Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate, and document customer requirements
- Map client business requirements, processes, and objectives; develops necessary product modifications to satisfy clients' needs.
**Business metrics**:
Business metrics relevant to achieving the essential accountabilities below:
- Achieve SLA of tickets and CRs according to the T&C
- Meeting project timeline
**General responsibilities**:
Support manager in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
- Provide first level global SAP SD support, prepare functional specification, inclusive of the monitoring, tracking of incident and service/change request in meeting service level obligation
- Escalate critical issues/problem to second level support for prompt technical, resolution and development on SAP SD
- Prepare, review, and consolidate countries' requests for new developments/enhancements in ensuring a standardized and harmonized process
- Perform implementation of best practices, improvements, new/change requests from user and ensure conformance with change process
- Assist in testing and deployment/roll out of projects and change requests within timeline and quality deliverables
- Ensure adherence to service level agreement and processes
- Ensure availability of a single point of contact to user for prompt communication
- Act as liaison with client for troubleshooting: investigate, analyse, and solve SD related problems.
- Act as a liaison between the business functions and the technical team.
- Provide ad-hoc training and user support as required
**Leadership responsibilities**:
Drive self-learning and improvement in the area of SAP services and DKSH behaviours as part of continuous learning
**Functional skills and knowledge**:
- Understanding of accounting business processes and other SAP integration points
- Ability to understand business processes from a customer perspective
- Demonstrate proficiencies in office productivity tools (e.g., Excel, Word, and PowerPoint)
- Demonstrate fluency in local language and ideally in English, both written and spoken
Soft skills: Ability to multitask and manage multiple deliverables and projects at the same time - Ability to work in a team environment, effectively interacting with others - Must be results oriented, and demonstrate a “can-do” attitude - adaptability, flexibility, and resourcefulness - Eager to learn, proactive and willing to accept challenges Education: Bachelor's degree in Computing/Information Technology or its equivalent Work experience: Minimum of 3 to 5 years of experience in a full cycle implementation as well as in support projects -Minimum of 3 to 5 years in designing and configuring SD module -S/4 HANA (upgrade, rollout, or support) experience is preferable
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