Community Operation Specialist

4 days ago


Kuala Lumpur, Malaysia HEALTH GEM SIGNATURE SDN. BHD. Full time

**Position Overview**:
As a Community Operations Specialist, you will be responsible for interacting with our online community, enhancing brand image, promoting user engagement, and increasing user loyalty. You will manage and monitor social media platforms, actively engage with fans, users, and potential customers, maintain a positive community atmosphere, and relay user feedback to relevant teams.

**Responsibilities and Tasks**:

- Maintain daily interactions on various social media platforms, including but not limited to responding to comments, messages, and direct messages.
- Develop and execute community operations strategies to increase user participation and interaction frequency.
- Analyze user behavior and trends to formulate corresponding community management strategies.
- Coordinate with the marketing team to ensure social media content aligns with brand promotion.
- Design and implement online community activities, including Q&A sessions, giveaways, and topic discussions, to enhance user participation.
- Address user questions, complaints, and feedback, provide satisfactory solutions, and maintain positive user relationships.
- Monitor public sentiment and reputation on social media platforms, addressing negative comments and situations promptly.
- Generate regular social media reports, analyze interaction data and trends, and provide improvement suggestions.

**Qualifications and Requirements**:

- Bachelor's degree or higher in marketing, media, journalism, public relations, or related fields preferred.
- Excellent communication skills with fluent writing and clear verbal expression in Mandarin.
- Deep understanding of social media and online communities, with a focus on industry trends and user behavior.
- Creative thinking ability to create appealing social media content and activities.
- Capability to handle user issues and complaints, with problems-solving skills.
- Proficient in operating social media platforms, familiar with social media tools and analytics software.
- Strong team collaboration skills, able to coordinate with different departments to achieve common goals.
- Sensitivity to numerical data, capable of analyzing and interpreting social media metrics.
- Cross-cultural communication skills to effectively engage with users from diverse backgrounds.

**Salary**: RM7,000.00 - RM10,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday
- On call

Supplemental pay types:

- Overtime pay
- Performance bonus

**Language**:

- Mandarin (required)
- 华语 (required)
- Chinese (preferred)
- 中文 (preferred)



  • Kuala Lumpur, Malaysia ByteDance Full time

    What will I be doing? - You'll make sure we deliver an exceptional TikTok experience to users and help resolve issues that are escalated via different channels regarding safety inquiries. - You'll respond to escalated user inquiries with high quality, accuracy, and speed and collaborate with different teams, being the ultimate escalation point for users -...


  • Kuala Lumpur, Malaysia TikTok Full time

    TikTok is the leading destination for short-form video. Our mission is to inspire creativity and bring joy. Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. This is an exciting...


  • Kuala Lumpur, Malaysia Myworld Malaysia Full time

    **Responsibilities**: We are looking for a Communications Specialist with exceptional writing skills. A Communications Specialist is expected to be a strategic thinker to drive Marketing initiatives with meticulous attention to detail, creative, working well under pressure, and meeting deadlines. You will have excellent interpersonal and communication...


  • Kuala Lumpur, Malaysia BI (Malaysia) Sdn. Bhd Full time

    **The Position**: The Communications Specialist is responsible in supporting the Communications Manager to develop and managing internal and external communication programs to enhance the corporate and product reputation as well as shape a favorable business environment for the company. **Duties & Responsibilities**: - Manage internal communications with...


  • Kuala Lumpur, Kuala Lumpur, Malaysia NEAR Full time

    At NEAR, we believe that the future of customer support lies in proactive community engagement. As a Community Engagement Specialist, you will be responsible for managing our novice group operations and building strategies to convert and retain new users.The ideal candidate will have a degree in finance, customer service, or a related field, and a minimum of...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Ikonik Eye Specialist Centre Full time

    The Marketing Operations Manager role at Ikonik Eye Specialist Centre offers a unique opportunity for a detail-oriented professional to drive operational excellence in our digital marketing efforts. As a key member of our team, you will be responsible for managing and optimizing our marketing processes, ensuring efficiency and effectiveness in our...

  • Operations Specialist

    3 weeks ago


    Kuala Lumpur, Malaysia SMEVentures Full time

    Operations Specialist SMEVentures is looking for a talented Operations Specialist to join our fast-growing portfolio company eMerge ITS. About SMEVentures SMEVentures is the leading platform for entrepreneurship through acquisition (ETA) in Asia Pacific. We empower the growth and sustainability of small and medium-sized enterprises (SMEs) by bridging the...


  • Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Bank Full time

    Job SummaryThe OCBC Bank is looking for an experienced Communications Specialist to lead the development and execution of a comprehensive social media strategy plan. The successful candidate will oversee and manage the bank's social media platforms, creating engaging content and driving brand awareness.Responsibilities:Develop and execute a comprehensive...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Tbwa ChiatDay Inc Full time

    About TBWA Chiat/Day IncWe are a world-leading digital asset trading platform, committed to providing advanced financial services to traders globally through the use of blockchain technology.We strive to be the golden standard in the industry, serving millions of users in over 100 countries and maintaining a daily volume of approximately $10 billion.Job...


  • Kuala Lumpur, Malaysia Avisual Top Infinity Sdn Bhd Full time

    As a Communication Specialist, we strive for excellence in all aspects of our operations Job scope - Composed of walk in visit, roadshow or pre-organized meetings to present client’s product & service - To work as a team to achieve common goals What we have - Guidance provided - Super fun working environment Pay: RM2,800.00 - RM5,500.00 per...


  • Kuala Lumpur, Kuala Lumpur, Malaysia CIMB Bank Berhad Full time

    Job SummaryWe are seeking a Communication Specialist to join our customer service department. As a key member of our team, you will be responsible for communicating effectively with customers, resolving issues promptly, and promoting bank's products.Key ResponsibilitiesCommunicate effectively with customers to understand their needs.Resolve customer...


  • Kuala Lumpur, Kuala Lumpur, Malaysia TikTok Full time

    Data drives business decisions at TikTok, and as the Operational Efficiency Specialist, you will be instrumental in ensuring that our data insights inform strategic initiatives.About the RoleThis position involves overseeing a team of Data Understanding Specialists, providing guidance on process improvements, and collaborating with cross-functional teams to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Blessono Specialist Clinic Full time

    Job OverviewWe are seeking a skilled Diagnostic Medical Sonographer to join our team at Blessono Specialist Clinic. As an Imaging Specialist, you will be responsible for operating ultrasound equipment to capture diagnostic images of patients' internal structures.


  • Kuala Lumpur, Kuala Lumpur, Malaysia Aquilas Advisory (M) Sdn Bhd Full time

    About the Role:We are looking for a seasoned Financial Communications Specialist to join our dynamic team at Aquillas Advisory (M) Sdn Bhd. As a Financial Communications Specialist, you will be responsible for developing and executing comprehensive financial communications strategies for our listed clients.Main Responsibilities:Undertake thorough market...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Loki Digital Sdn Bhd Full time

    Are you a talented Visual Communications Specialist looking for a new challenge? Do you have a passion for creating engaging and effective visual communications solutions? If so, we want to hear from you!We are seeking a highly skilled Visual Communications Specialist to join our team at Loki Digital Sdn Bhd. As a key member of our cross-media team, you will...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Private Advertiser Full time

    Job OverviewWe are seeking an IT Operations Specialist to join our team at Private Advertiser. As an IT Operations Specialist, you will be responsible for ensuring the smooth operation of our application systems, including JDE/MTech, BI Cognos, and other application systems.The ideal candidate will have strong analytical skills, with the ability to identify...


  • Kuala Lumpur, Kuala Lumpur, Malaysia LOKi Full time

    Job DescriptionWe are seeking a highly skilled Business Communications Specialist to join our team at LOKi. As a key member of our marketing department, you will be responsible for developing and implementing effective communication strategies to promote our brand and engage with our audience.The ideal candidate will have a strong background in B2B...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Touch 'n Go Group Full time

    Job OverviewAt Touch 'n Go Group, we are seeking a highly motivated and detail-oriented Community Outreach Specialist to join our team. As a key member of our community management team, you will be responsible for building and maintaining strong relationships with our customers across various social media platforms.The ideal candidate will possess excellent...


  • Kuala Lumpur, Malaysia Technip Energies Full time

    **About Technip Energies** At Technip Energies, we believe in a better tomorrow, and we believe we can make tomorrow better. With approximately 15,000 talented women and men, we are a global and leading engineering and technology company, with a clear vision to accelerate the energy transition. Designing and delivering added value energy solutions is what...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Grand Commodities Trading Pte Ltd Full time

    About the RoleAt Grand Commodities Trading Pte Ltd, we are looking for a talented Marketing Communications Specialist to join our marketing team. In this role, you will be responsible for creating and executing effective marketing communications that drive business growth.Responsibilities:Develop and implement marketing communications strategies that meet...