Executive - Ipog

**Job Summary**:In charge of coordinating project and oil & gas shipment for main and key customers for shipments via respective branch.

**KEY ACCOUNTABILITIES**

**Account Management**
- Handle customers’ requests / bookings in a timely and professional manner.
- Liaise with related companies, shipping lines and other forwarders to move shipment.
- Work closely with Operations Department and Customs Brokerage team to organise cargo pick-ups / drop offs as instructed / requested by customer.
- Ensure relevant documents are issued required authorities and companies involved in assigned shipment.

**Invoicing**
- Ensure that all costs incurred in relation to transport is advised to operations department and accruals / estimates are as accurate as possible.
- Ensure all costs are given to operations prior to or immediately after delivery / pick-up.
- Ensure shipment which are on a COD basis are invoiced and monies collected prior to release of cargo.
- Ensure all duties and taxes are raised on a disbursement invoice and collected prior to release of cargo.

**Customer Service**
- Assist in overseeing and managing all operation related customer service by:

- Ensuring total customer service satisfaction
- Respond to and handle customer queries when necessary
- Assist in obtaining feedback from customers and communicate to Branch Manager, Operations Manager and Sales department to enable constant improvement of customer service.

**Specific Activities**
- Carrying out any other request made by their manager.

**Requirements**:
**Technical**
- Minimum of 5 years in key account management in oil and gas and project handling organizations

**Behavioural**
- Excellent communication
- Team player
- Solution finder
- Able to think out of the box
- Rigorous
- Excellent inter-personal skills
- Thoroughness
- Organized
- Responsive
- Negotiation skills

**Language**

**Fluent and**
**technical **English + local language
**Values**
- Entrepreneurship
- Respect for Each Other
- Determination & Persistence
- Agility & Innovation Pursuit of Excellence

**Benefits**
- Dental
- Medical
- Parking
- Birthday Leave
- Festival Leave