Channel Support Analyst

2 weeks ago

Remote, Malaysia Akamai Full time

**Would you like to be part of a small, flexible, collaborative, high-performance team?**

**Do you want a broad and recognized impact across a whole business?**

**Join our Channel Support Team**

This team provides operational support to Partners and internal sales, enablement, and marketing. It includes onboarding, educating, and supporting Partners and staff across processes, capabilities, and tools. This team also manages the governance of Partners' compliance with Partner Program requirements.

**Partner with the best**

You will become an expert and trusted advisor on business processes and resources. Support and execute the complete lifecycle of a partnership, from contracting through operational setup and ongoing business. You will help improve the partner program and tools and make Akamai's Channels business more successful.

As a Channel Support Analyst, you will be responsible for:

- Managing On-boarding of Akamai Partners and enabling partners on Akamai's Partner Portal etc
- Guiding sales teams on account setup and contracting practices to support global partner recruiting and operations efforts
- Advise partner users and administrators on portal tools, processes, transactions, and documentation. Delivering training and demos
- Handling and resolving partner support tickets and managing cross-functional team resolution of all cases
- Guiding optimization and expansion of the partner portal, partner support tools, documentation, FAQs, training, demonstrations, and processes
- Tracking Program requirements compliance by partners, identifying gaps, and working with partners and teams to achieve compliance

**Do what you love**

To be successful in this role you will:

- Possess Bachelor's Degree or its equivalent. Previous Partner Support experience is ideal.
- Able to speak in specific languages: Mandarin and Cantonese for Malaysia
- Able to manage and collaborate on multiple projects, stakeholders, and partners
- Collaborate with teams and resources for issue resolutions regarding Contracting, Sales Operations, Legal, Enterprise Applications, etc
- Collaborate Engagement with Partner management and executives, sometimes handling sensitive issues, saying no, or redirecting plans
- Thrive in solving complex problems in situations that demand escalations or selection of resolution paths
- Manage partnership structure and contracting, and conveying advice to senior stakeholders

**Work in a way that works for you**

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

Learn what makes Akamai a great place to work
- Connect with us on social and see what life at Akamai is like

**We power and protect life online, by solving the toughest challenges, together.**

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

**Working for you**

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

- Your health
- Your finances
- Your family
- Your time at work
- Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

**About us**

**Join us**

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you

LI-Remote

  • Project Analyst

    5 days ago

    Remote, Malaysia Netto Solutions Consulting Sdn Bhd Full time

    As a Project Analyst, you play a crucial role in ensuring the successful coordination, work as team member, and implementation of the project in the Organization. **Responsilities**: - **Project Planning**: - Collaborate with stakeholders to define project scope, objectives, and deliverables. - Develop project plans, timelines, and schedules, considering...

  • Service Delivery Analyst

    2 weeks ago

    Remote, Malaysia Luxoft Full time

    **Project** Description**: The Service Delivery Analyst will form part of the CES Helpdesk, which manages the service delivery for clients, providing a single entry point for clients and ensuring quality, consistency and value delivered through the services underpinning multiple client offerings. The Helpdesk will provide incident management, triage and be...

  • Data Analyst-malaysia

    4 weeks ago

    Remote, Malaysia SensorFlow Full time

    **Job Title: Data Analyst** **About SensorFlow**: SensorFlow makes smart buildings a reality, we are on a mission to retrofit every building to automate decision making and get actionable insights from data, starting with hotels. SensorFlow has helped brands like Accor and RedDoorz save up to 30% on their energy costs while improving their operational...

  • Data Analyst-malaysia

    2 weeks ago

    Remote, Malaysia SensorFlow Full time

    **Job Title: Data/Business Analyst** **About SensorFlow**: SensorFlow makes smart buildings a reality, we are on a mission to retrofit every building to automate decision making and get actionable insights from data, starting with hotels. SensorFlow has helped brands like Accor and RedDoorz save up to 30% on their energy costs while improving their...

  • Blockchain Research Analyst

    5 days ago

    Remote, Malaysia Flipside Crypto Full time

    Flipside is a commercialization engine that powers blockchain growth. We activate 110,000+ analysts to produce insights, drive narratives, and transact, building emotional connection and a strong and active community that supports token price and chain growth. We make that possible by curating best-in-class data and making that data available entirely for...

  • Quality Assurance Analyst

    2 weeks ago

    Remote, Malaysia Configura Full time

    **COMPANY DESCRIPTION** Configura works with parametric configuration. We develop rules-based software to draw spaces in 2D and 3D for leading companies within the commercial furniture, kitchen and material handling industries. In the background, prices and configurations are automatically calculated. We are a global company with customers in 10 countries...

  • Japanese Speaking Data Analyst

    2 weeks ago

    Remote, Malaysia Optimum Infosolutions (M) Sdn Bhd Full time

    We are looking for **Japanese Language Data Analysts/Data Entry experts** with language skills in Its a remote job opportunity **Job Details**: **Role: Analyst, Business Process Management - Malaysia** **Role Type: Initial 10 month and Extendable Contract through Optimum Infosolutions - KL, Malaysia** **Job Location:Malaysia( Remote support)_ Work from...

  • Data Analyst, Finance

    2 weeks ago

    Remote, Malaysia Flipside Crypto Full time

    **Company Overview**: Flipside is a commercialization engine that powers blockchain growth. We activate 110,000+ analysts to produce insights, drive narratives, and transact, building emotional connection and a strong and active community that supports token price and chain growth. We make that possible by curating best-in-class data and making that data...

  • Data Analyst, Finance

    6 days ago

    Remote, Malaysia Flipside Crypto Full time

    Company Overview:Flipside is a commercialization engine that powers blockchain growth. We activate 110,000+ analysts to produce insights, drive narratives, and transact, building emotional connection and a strong and active community that supports token price and chain growth. We make that possible by curating best-in-class data and making that data...

  • Media Analyst

    2 weeks ago

    Remote, Malaysia Meltwater Group Full time

    **Description** **About the Department: Insight Services** Meltwaters Insight Services team is responsible for curating bespoke reports and managing key projects of our biggest clients. We deliver business-essential intelligence reports based on our keen analyses of various media outlets across traditional and social media channels. Our core competency of...

  • Business Process Management(Data Analyst)

    2 months ago

    Remote, Malaysia Optimum Infosolutions (M) Sdn Bhd Full time

    We are looking for Data Analysts/Data Entry experts with language skills of English or Mandarin Or Japanese Its a remote job opportunity **Job Details**: **Role: Analyst, Business Process Management - Malaysia** **Role Type: Initial 10 month and Extendable Contract through Optimum Infosolutions - KL, Malaysia** **Job Location**:Malaysia( Remote support)_...

  • Technical Business Analyst

    2 weeks ago

    Remote, Malaysia Syscon Justice System Full time

    **WHO WE ARE** **Syscon Justice Systems** is an **industry-leading provider** of prison and jail management software for corrections agencies across the world. Some of the largest, busiest, and most complex corrections agencies in the world rely on Syscon and our ever-improving product helps make the system safe, efficient, and improve processes for...

  • Business Analyst Lead

    7 days ago

    Remote, Malaysia CSG Full time

    I- Sushma - Nayak your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique backgroundWe are looking for a Lead Business Analyst who will be: - Dive deep into the world of telecommunications. You will develop a detailed knowledge on markets, products, sales, delivery and operations. - Solve real-world business problems,...

  • Media Analyst

    6 days ago

    Remote, Malaysia Meltwater Group Full time

    DescriptionAbout the job About the Department: Insight Services Meltwater's Insight Services team is responsible for curating bespoke reports and managing key projects of our biggest clients. We deliver business-essential intelligence reports based on our keen analyses of various media outlets across traditional and social media channels.Our core competency...

  • Media Analyst

    6 days ago

    Remote, Malaysia Meltwater Group Full time

    DescriptionAbout the job About the Department: Insight Services Meltwater's Insight Services team is responsible for curating bespoke reports and managing key projects of our biggest clients. We deliver business-essential intelligence reports based on our keen analyses of various media outlets across traditional and social media channels.Our core competency...

  • Media Analyst

    6 days ago

    Remote, Malaysia Meltwater Group Full time

    DescriptionAbout the jobAbout the Department: Insight ServicesMeltwater's Insight Services team is responsible for curating bespoke reports and managing key projects of our biggest clients. We deliver business-essential intelligence reports based on our keen analyses of various media outlets across traditional and social media channels.Our core competency of...

  • Media Analyst

    6 days ago

    Remote, Malaysia Meltwater Group Full time

    DescriptionAbout Meltwater:At Meltwater, we believe that when you have the right people in the right working environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to analyze over a billion pieces of data each day and make better business decisions.Our award-winning culture is our north star and drives...

  • Quality Assurance Analyst

    2 weeks ago

    Remote, Malaysia Harris Corrections - Harris Computer Guardian Portfolio Full time

    **WHO WE ARE** **Harris Corrections is** an **industry-leading provider** of jail management, probation and pre-trial software for justice and public safety agencies in North America. Built in Microsoft Dynamics and deployed in the Power Platform, our Offender360 system offers our clients a comprehensive software solution to manage all processes from...

  • Media Analyst

    4 weeks ago

    Remote, Malaysia Meltwater Group Full time

    **Description** **About the job About the Department: Insight Services** Meltwater’s Insight Services team is responsible for curating bespoke reports and managing key projects of our biggest clients. We deliver business-essential intelligence reports based on our keen analyses of various media outlets across traditional and social media channels. Our...

  • Media Analyst

    2 weeks ago

    Remote, Malaysia Meltwater Group Full time

    **Description** **About the job About the Department: Insight Services** Meltwater’s Insight Services team is responsible for curating bespoke reports and managing key projects of our biggest clients. We deliver business-essential intelligence reports based on our keen analyses of various media outlets across traditional and social media channels. Our...