Automotive Service Advisor

2 weeks ago

Alor Setar, Malaysia Perodua Edaran Sungai Korok Sdn Bhd (B&P) Full time

**Department**

After Sales Department

**Location**

Tandop, Alor Setar

**About Us**

Edaran Sungai Korok (Body & Paint) founded in 2013, we are 1 of the biggest Perodua Authorized Body & Paint Hub in Northern Malaysia.

**Role and Responsibilities**
- Greets customers in a timely, friendly manner and obtains vehicle information
- Provide optimum customer service to maintain and enhance existing Body & Paint services.
- Provide prompt inquiries involving motor claim procedures, repair costs, factory warranty etc
- Appraise vehicle damage and issue accurate repair estimation for both Insurance and cash paying customers.
- Provide clear cost estimates and keep customer informed of work progress.
- Conduct service delivery to the customer by clear job explanation and associated charges and perform post-repair follow up.
- Conduct negotiations with insurance companies and send invoice to them.
- To do supplementary claims where needed.
- Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
- Advise customers on jobs done, charges and collection times
- Inspects all vehicles for body work, informs customer if work is needed and provides an estimate for body work.
- Upsell relevant car accessories product to customer
- To achieve budgeted B&P Sales, Intake targets and Customer Satisfaction level.
- Participate in other ad-hoc duties(JKKP,DOE) and project assigned by superiors.

**Job Requirement**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Requirements**:

- Minimum SPM / SKM ll / Diploma in Engineering (Mechanical/Automotive) or any related field of study.
- At least one year of experience in an automotive warehouse, repair enter, dealership, or similar facility is highly preferred.
- Relevant experience in Motor Claims.
- Good communication and interpersonal skills.
- Language required: English & Bahasa Malaysia (Mandarin speakers are an advantage).
- Possess a valid class D / B2 driving license.
- Portrays patience, empathy and has an organised approach to problem solving.
- Computer literate.
- Strong time management.
- Willing to learn.

**Salary**: From RM2,000.00 per month

**Benefits**:

- Maternity leave
- Professional development

Supplemental pay types:

- Performance bonus
- Yearly bonus

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