Aftersales Manager

2 weeks ago


Johor Bahru, Malaysia GOH BROTHERS MOTORCYCLES SDN BHD Full time

_**Aftersales Manager for Royal Enfield, Motoplex & Triumph Motorcycles of Johor Bahru Division**_

**After-sales Manager** provide development of brand service and customer loyalty programs, sales, marketing plan & campaign for Service, Parts, Accessories, Apparel and ensure after-sales service support to customers, such as the technical and claim warranty of the sold products. They take corrective actions to ensure customers' satisfaction, resolve technical related issues and write customer summary reports to Principal.
- Plans department objectives as per Company KPI
- Prepares and manages the annual operating budget of the after-sales department and annual after sales budget for principal
- Promote after sales activities to sell out Parts, Accessories & Apparel and keep service level at best
- Familiar with, and applies, the manufacturer’s warranty conditions and policies.
- Ensure the certain level of products’ quality and provide technical report to principal when needed.
- Ensure all warranty and recall are attended and submitted accordingly to principal
- Ensure all recall are completely attend meet factory standard
- Verifies and planning orders for Parts, Accessories and Apparel
- Verifies and follows up on orders for Parts, Accessories and Apparel together with the parts manager, to ensure a readily available supply.
- Ensure all shipment are on time collected by appointed forwarder and all vehicle are PDI before delivered to dealer
- Manage dealers to follow company standards, CI, Technical, Tools requirement
- Support dealer through quarterly visit, audit and technical training.
- Ensures all after sales reports are submitted to principal and meet the date line
- Verifies the performance of the employees in his/her department, making use of the appropriate reports, verification systems and surveys.
- Strive to promote harmony and team spirit within his department, as well as with all other distributor departments.
- Implements and maintains a customer satisfaction for the after-sales department.
- Performs other tasks, based on management requirements and instructions.

**REQUIREMENTS**
- Required language(s): Bahasa Malaysia, English
- At least 5 Year(s) of working experience in the related field is required for this position.
- Required Skill(s)**:Manage and Lead the Service Department to deliver quality and efficient preventive and comprehensive maintenance support services and all our other offerings to our customers. Work and provide strong technical support / services to Customers and maintain customer satisfaction for the After-Sales Department.**:

- Preferably Manager specialized in Engineering Automotive or equivalent.

**Job Types**: Full-time, Permanent

**Salary**: RM4,000.00 - RM6,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Experience**:

- Automotive Industry: 5 years (preferred)
- After Sales Manager: 5 years (required)



  • Johor Bahru, Johor, Malaysia JOBBUILDER Full time

    Oversee and monitor workshop branch operation, pending job, OT planning, manpower efficiency. Oversee and monitor dealer workshop operation include workmanship, operation standard, consignment stock. Developing methods to reduce cost and improve efficiency. Providing reports to management on budgeting, schedules, maintenance and fleet progress Strong...


  • Johor Bahru, Johor, Malaysia Uni Recruit (Singapore) Pte Ltd Full time

    After Sales Service Officer (Order Fulfilment) Macpherson MRT 5.5 days, Alt Sat, Up to $3200 IT and Electronic ComponentsResponsibilities: Coordinate with customers, sales team, and delivery team. Make sure orders are processed and delivered smoothly. Fix any problems quickly and prevent them from happening again. Prepare reports for management and...


  • Johor Bahru, Johor, Malaysia MINDe Group Full time

    Develop a growth strategy focused both on financial gain and customer satisfaction Conduct research to identify new markets and customer needs Arrange business meetings with prospective clients Promote the company's products/services addressing or predicting clients' objectives Prepare sales contracts ensuring adherence to lawestablished rules and guidelines...

  • Mice Sales Manager

    1 week ago


    Johor Bahru, Johor, Malaysia Holiday Inn Express and Suites Full time

    Identify and develop potential clients in specified offline segments and incorporate into Sales Pipelines Acquire thorough knowledge of respective accounts and their hospitality needs Promote all the hotel's products and services Keep accurate records and profiles of contacts and accounts Conduct regular planned sales visitations to respective accounts...


  • Johor Bahru, Johor, Malaysia Interstellar Consulting Full time

    Job Scope: Develop a growth strategy focused both on financial gain and customer satisfaction Conduct research to identify new markets and customer needs Arrange business meetings with prospective clients Promote the company's products/services addressing or predicting clients' objectives Keep records of sales, revenue, invoices etc. Provide trustworthy...


  • Johor Bahru, Johor, Malaysia EPS Ventures Sdn Bhd Full time

    Responsibilities: Maintenance and further development of the commercial contacts with new and existing customers in order to achieve the budgeted sales turnover. Active sales and promotion product range in order to achieve the budgeted sales turnover. Taking the lead with development of new markets / segments for both new and existing customers....

  • Account Manager

    1 week ago


    Johor Bahru, Johor, Malaysia Ingersoll-Rand Co Sdn Bhd Full time

    Job SummaryThe Account Manager will be based in Johor Bahru and is accountable to generate profitable sales revenue and increase operating income by broadening sales coverage, establishing new accounts, and providing total solutions for compressed air to customers for southern region.Responsibilities: Achieve sales target set for area of responsibilities and...


  • Johor Bahru, Malaysia Uni Recruit (Singapore) Pte Ltd Full time

    After Sales Service Officer (Order Fulfilment) - Macpherson MRT - 5.5 days, Alt Sat, Up to $3200 - IT and Electronic Components **Responsibilities**: - Coordinate with customers, sales team, and delivery team. - Make sure orders are processed and delivered smoothly. - Fix any problems quickly and prevent them from happening again. - Prepare reports for...


  • Johor Bahru, Johor, Malaysia AGENSI PEKERJAAN DREAM-JOB SDN BHD Full time

    Online Marketing Executive Manage the functioning of online ecommerce stores, including the coordination of order processing, delivery and returns of customer orders Plan and execute promotional campaigns on ecommerce platform Ensure excellent customer service and timely resolution of customer inquiries and aftersales feedback Monitor customer feedback-...


  • Johor Bahru, Johor, Malaysia Trove Johor Bahru Full time

    Assist in drawing up the marketing plan annually with the Director of Sales. Keeps a record on former, existing, potential clients and a profile of each of them. Organizes regular visits in accordance to a predetermined plan. Prepares a tentative monthly schedule to record all sales and other related activities for the preceding month. Presents a summary of...

  • Boutique Supervisor

    1 week ago


    Johor Bahru, Johor, Malaysia RedRadar International Sdn Bhd Full time

    Build relationships with existing customers. Provide excellent aftersales service, including prompt responses and promotions. Consistently collect customer testimonials and reviews. Ensure team work schedules, including online schedules, are adhered to. Responsible for immediate updates and responses on Facebook, Instagram, and TikTok. Supervise ordering,...

  • Shop Supervisor

    1 week ago


    Johor Bahru, Johor, Malaysia RedRadar International (Recruitment Agency) Full time

    Monday - Sunday (10:00AM - 7:00PM), Off day on weekdaysLocation: Jalan Padi Emas 1/5, Bandar Baru Uda, 81200 Johor Bahru.Responsibilities: Build relationships with existing customers. Provide excellent aftersales service, including prompt responses and promotions. Consistently collect customer testimonials and reviews. Ensure team work schedules, including...


  • Johor Bahru, Johor, Malaysia Info Marine Sp. z o.o. Full time

    Position:Sales Representative Defining sales goals and strategy to drive recurring revenue from new and expansion customers. Approaching and acquiring new clients in assigned parts of the world Evaluation and developing new marketing opportunities for service and product Promoting the company's services addressing or predicting clients' objectives Preparing...


  • Johor Bahru, Johor, Malaysia HEALTHCARE CONSULTANTS ASIA SDN BHD Full time

    Developing a business development strategy focused on financial gain Arranging business development meetings with prospective clients Conduct research to identify new markets and customer needs Keep records of sales, revenue, invoices etc. Provide trustworthy feedback and aftersales support Build longterm relationships with new and existing customers Proven...


  • Johor Bahru, Johor, Malaysia Nala Groups Full time

    JOB ID:34902 VK C(F40)Job Position:Customer SupportSalary Package:RM3KWorking Hour:Mon-Fri(10am-7pm)Working Location:Ekoperniagaan, JBCompany Background:Women's Clothing Store Promote company's products to customers attractively to achieve personal & company sales target. Knowing the company's offerings as a frontline service representative. Provide correct...


  • Johor Bahru, Malaysia IKEA Full time

    **Company description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit...


  • Johor Bahru, Malaysia Ikano-Retail Full time

    Company Description The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit of...


  • Johor Bahru, Malaysia IKEA Full time

    **Company description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit...


  • Johor Bahru, Malaysia Ikano-Retail Full time

    Company Description The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit of...

  • Sales Executive

    1 week ago


    Johor Bahru, Johor, Malaysia Gard Inc Sdn Bhd Full time

    Job Summary:We are looking for a Sales Executive to manage our business channels and maintain positive business relationships with our dealers. The Sales Executive must be an individual who has a strong interest in sales and enjoys working in a fast-paced, challenging environment. Manage the existing business channels and partner distribution for consumer...