Branch Mgr

Working Hour
- Regular Hours
- Monday - Friday- Business Area
- Community Banking- Location
- Malaysia - Johor- Description

**Primary Objective**:

- Managed SME-Focused branch which cater for to the specific banking needs for SME customers.
- Provide leadership and management to the branch sales and operations teams to deliver the annual sales growth targets and branch MOP/PBT
- Responsible for all loans/financing and deposit products across retail and SME

**Key Responsibilities**:
**Strategy and Planning**
- Develop, implement and manage the mega branch sales and operations plan to achieve the branch target

**Sales Management**
- Set, review and communicate sales targets to all levels of staff across the branch
- Review weekly sales targets/activities and identify the need for coaching and direction to ensure targets are met
- Maintain awareness of competitor activity and industry best practices
- Ensure cross selling (consumer to SME and vice versa) and deep selling (customer PHR) and product neutral selling (between conventional and Islamic products)
- Approve quality credits as per approving matrix
- Develop and maintain network of business contacts, especially Corporate & SME customers

**People Management**
- Promote the core values of the Bank
- Empowered to hire, propose promotion and termination of staff, propose salary increment and adjustment for staff as per HR approving matrix
- To adequately train and develop branch staff

**Customer Service Management**
- Ensure clear customer focus across the Branch to produce high standard of customer service in line with the quality and standards set by the Bank
- Resolve customers’ complaints and attend to requests in a timely manner

**Compliance**
- Ensure that there are no adverse reports from the audit findings of the branch
- Ensure compliance to the policies and procedures set by the Bank
- Requirements

**Requirements**:
Bachelor Degree - Any related field(s).
- Professional Banking Certificate
- Minimum 8 years of working experience in branch banking/CBBC
- Strong understanding of all loans/financing and deposit products across retail and SME
- Strong leadership, relationship building skills in SME and retail customer segments
- Good written and verbal communication skills
- Strong credit knowledge in SME
- Strong problem solving skills
- Excellent interpersonal and communication skills
- Benefits

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards