![Kingfisher Recruitment (Malaysia) Sdn.Bhd](https://media.trabajo.org/img/noimg.jpg)
Skincare & Cosmetic Retail Trainer
5 days ago
Responsibilities
- Conducting in-store and classroom training - product knowledge and product demonstration skill.
- Working closely with the Training Manager on customizing global and regional training materials, and evaluating results after each training session.
- Conduct field coaching to the retail team on product, skill and service protocols.
- Work closely with team to identify efficiency, processes, and challenges.
- Recommend ways to overcome and improve overall store and staff performance.
- Maintaining brand image by monitoring staff customer service skills, consultation, grooming, makeup, and store cleanliness.
- Store visits to observe customer purchase behavior, coach, and motivate team members at Point Of Sales (POS) to ensure the product information, sales pitch, and selling journey are effectively carried out.
- Complete relevant training reports and provide input and feedback on training materials, coaching methods, and tools.
- To guide and coach BCs in all virtual consultation skill sets and live-streaming activities in stores.
KPI management
- Coach the team in sales KPI and schedule classes to share, guide, and coach.
- Feedback on the overall performance of staff to the sales team and customized best training program to improve.
- Work with managers to train and motivate all team members to achieve store KPI.
- Observing, and coaching customer service and product demonstration skills on the floor to identify areas for improvement.
- Conduct product, make-up, and selling skill training in-store and classroom for sales conversion and achieving good scores.
**Job Types**: Full-time, Permanent
**Salary**: RM4,000.00 - RM5,000.00 per month
**Benefits**:
- Additional leave
- Flexible schedule
- Free parking
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Performance bonus
- Yearly bonus
**Experience**:
- Skincare or Cosmetic industry: 3 years (preferred)
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