Social Care Specialist

2 weeks ago


Kuala Lumpur, Malaysia ZOM-IN Full time

**Essential Experience / Criteria**:
1. Social Media Savvy: Passion for all aspects of social media, including staying abreast of the latest trends, and updates on various platforms, and understanding the unique local nuances of consumer behavior.

2. Empathetic: Exceptional ability to empathize with customers, displaying understanding and compassion when addressing their concerns and issues.

3. Bilingual Writing Skills: Skilled writer with the ability to articulate thoughts clearly in both English and Malay, adapting localized style and tone.

4. User-Centric: Committed to putting the needs and preferences of our app users, riders, and merchants at the forefront, ensuring satisfaction and positive engagement.

5. Crisis Management Abilities: Demonstrated capability to handle a sudden influx of inquiries and complaints during a social media crisis, maintaining composure and effectiveness under pressure.

6. Commit to Shift Work Hours: Willing to work in a shift role (7 am - 4 pm & 2 pm - 11 pm), aligning with the team’s needs.

**The Nice-to-Haves**:
1. Digital Editing Skills: Proficiency in using tools like Canva and CapCut for simple image and short video editing, enhancing visual content for community engagement posts on social media.

2. Creative Copywriting Ability: Creative flair for crafting engaging and original social media content, including community engagement posts for giveaways, contests, and other community engagement initiatives that resonate with our audience.

3. Consumer-Facing Experience: Proven track record of working directly with consumers, effectively handling inquiries, concerns, and feedback, and demonstrating an ability to create a positive and meaningful connection with the audience across various touchpoints.

**Job Types**: Permanent, Contract

**Salary**: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Meal allowance

Schedule:

- Evening shift
- Rotational shift



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