Sg Shopeepaylater

**Responsibilities**:
Key Responsibilities- ** Working hours**:9.30am - 6.30pm, Mon-Fri
- ** Working arrangement**:WFO
- Responsible for collecting and negotiating past due payments
- Comply with over-all call quality standards
- Provides exceptional service while being empathetic when evaluating customers situations to provide relevant solutions
- Works in a professional, customer-centric, and high-volume environment.
- Making outbound calls to determine the reason for delinquency.
- Meet defined team goals and activity metrics
- Responsible in reviewing the general accounts collection and determining the accounts that require escalation

Key Requirements:
- Good command of English
- ** Have previous experience in Collections.**:

- Have good composure and showcase excellent problem solving skills
- Strong interpersonal skills
- Good-natured and able to handle stress well.
- Staying in Klang Valley area (laptop collection is required)
- Able to start immediately

Benefits