Supervisor - Foh

**Job Title: Supervisor - FOH**

**Company: Kay's Steak & Lobster**

**Location: Selangor (Multiple Location: Putra Heights, Ampang, Putrajaya, Elmina)**

**About Us**:At Kay's Steak & Lobster, we're dedicated to providing exceptional dining experiences. We pride ourselves on the quality of our cuisine, the warmth of our service, and the inviting ambiance we offer. Our commitment to excellence has made us a destination of choice for our community and visitors alike.

We aim " To be one of the leader in halal, fine-casual steakhouse in Malaysia and to create a positive experience for our guests through the use of high quality, healthy, and halal ingredients, and projecting warmth and thoughtful hospitality."

**Position Overview**:
Kay's Steak & Lobster is seeking a dedicated Front of House Supervisor to lead our team in delivering unparalleled service and hospitality to our esteemed guests. As the Front of House Supervisor, you will play a key role in ensuring the smooth operation of our dining establishment, maintaining high standards of service excellence, and fostering a positive and cohesive team environment.

**Key Responsibilities**:

- Supervise and oversee front of house staff, including waiters, hosts/hostesses, and bartenders, to ensure adherence to restaurant policies and procedures.
- Provide guidance, training, and mentorship to front of house staff, promoting a culture of excellence, professionalism, and teamwork.
- Monitor service quality and guest satisfaction levels, addressing any issues or concerns in a proactive and effective manner.
- Assist with the hiring, scheduling, and performance evaluation of front of house employees, ensuring adequate staffing levels to meet operational needs.
- Coordinate with the kitchen and bar staff to ensure seamless communication and collaboration between front and back of house teams.
- Manage reservation systems and seating arrangements, optimizing table turnover and maximizing restaurant capacity.
- Oversee the cleanliness and organization of the dining area, ensuring compliance with health and safety standards.
- Handle guest inquiries, complaints, and special requests with professionalism and courtesy, seeking resolutions to ensure guest satisfaction.
- Conduct regular inspections of dining areas, restrooms, and public spaces to maintain cleanliness and presentation standards.
- Collaborate with management to develop and implement strategies for enhancing the overall guest experience and driving customer loyalty.

**Qualifications**:

- Previous experience in a supervisory or leadership role within the hospitality industry, preferably in a high-end restaurant or fine dining setting.
- Strong leadership skills with the ability to motivate and inspire a team to deliver exceptional service.
- Excellent communication and interpersonal skills, with the ability to effectively interact with guests, staff, and management.
- Proven ability to problem-solve and make decisions under pressure, maintaining composure in high-stress situations.
- Thorough knowledge of restaurant operations, including front of house procedures, point-of-sale systems, and reservation management software.
- Flexibility to work evenings, weekends, and holidays as required by business needs.
- Strong organizational skills with keen attention to detail and the ability to multitask effectively.
- Commitment to upholding hygiene and safety standards, including knowledge of health codes and regulations.
- Ability to lift and carry trays or other items weighing up to 30 pounds and stand/walk for extended periods.
- A passion for hospitality and a genuine desire to create memorable experiences for our guests.

**Why Join Kay's**:

- Competitive salary
- Stable and growing company (no retrenchment or salary deduction since the beginning of pandemic in 2020)
- Free flow of coffee*
- Maternity leave
- Paternity leave
- Compassionate leave
- Marriage leave
- Awal Ramadan leave
- Raya leave (at least 4 days for Aidilfitri and 3 days for Aidiladha)
- Career growth
- Continuous training
- Employee's discount
- Annual company holiday*
- Performance bonus*

*Subject to individual and company's performance and requirement.

Other compensation and benefits to be discussed during interview.

**Salary**: RM3,300.00 - RM3,800.00 per month

**Benefits**:

- Cell phone reimbursement
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift
- Evening shift
- Holidays
- On call
- Rotational shift
- Weekend jobs

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Subang Jaya: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- May I kindly request your most recent payslip for our records?
- Would it be possible for you to furnish a professional reference from your most recent/current employment? Your cooperation in providing this information would be greatly valu