Supervisor, Information Technology

6 months ago


Klang, Malaysia Duopharma (M) Sdn Bhd Full time

Job Purpose:
2. Assist in network support infrastructure, hardware and software installation.

3. To support in the implantation of any IT projects

4. Maintaining IT daily operations

5. Manage user access and manage documentation which involves creating and maintaining records, guidance and information related to various aspects of the organization's technological infrastructure, processes and solutions.

Key Accountabilities:
1. IT General and Support
- Set permission for user to print on SafeQ Konica Server
- Reset windows AD password
- Format and setup laptop/computer
- Setup new printer
- Troubleshoot network printer
- Solving software and hardware issue
- Novatek QMS/ LIMS/ EM user management and support
- Water Empower System user management
- SafeQ Konica Minolta print server user management
- Update user list
- Receive requests for assistance from end-users
- Manage requests efficiently and prioritize based on the level of urgency
- Explain technical issues to end-users in a clear and concise manner

2. Network
- Troubleshooting L1 network issue
- Provide L1 support to CCTV issues
- Setup IP for hardware and production machineries

3. System User Management
- Novatek QMS
- Novatek Stability
- Novatek EM
- Empower Water System

4. Documentation
- Knowledge Base
- User Guide
- Standard Operating Procedures (SOPs) and Work Instructions (WI)

Qualification:

- IT related skills certification is advantage.
- Experienced in IT support of hardware, software and network.
- Basic/intermediate in Microsoft Office

**Salary**: RM1,800.00 - RM2,700.00 per month

**Benefits**:

- Cell phone reimbursement
- Dental insurance
- Free parking
- Health insurance
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Klang: Reliably commute or planning to relocate before starting work (required)


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