Supervisor (Penang / Ipoh / Setiawan)

2 weeks ago


Penang, Malaysia Denver Euro Enterprise Sdn Bhd Full time

**工作介紹 : -**
- 在輪班開始前至少 15 分鐘以及整個輪班期間,確保我們營業場所內的所有區域和老虎機處於良好秩序和工作狀態。
- 如果您是值班負責人,則每天上班前至少在輪班開始前 30 分鐘報到。
- 根據標準作業程序 (SOP) 監督指定區域的博彩運作和人員。
- 確保每個班次都有足夠的地面工作人員覆蓋每個站點。
- 向場內工作人員介紹新規則和遊戲計劃。
- 根據 SOP 向收銀員發出開倉和追加浮動金額。
- 根據 SOP 監控收銀員進行的所有現金、信用卡/金融卡交易。
- 關注客戶提出的機器支付請求並為下一場比賽重置機器。
- 在根據 SOP 向客戶付款之前,請確保並驗證機器。
- 進行每日結帳並確保所有記錄均正確記錄並與實體現金相符。
- 確保收銀員根據 SOP 將抽屜中的錢安全保存在最佳水平。
- 向技術人員報告機器故障,並通報下一個值班負責人進行跟進,直到以有效的方式解決此類故障。
- 確保場所隨時乾淨整潔。
- 離開住宿前,請確保電源已關閉(指定區域以及需要在營業時間後開啟電源點的地方除外)。
- 離開飯店之前,請確保警報系統已啟動且所有門均已上鎖。
- 分配的鑰匙必須依照公司政策妥善保管。
- 向顧客解釋房屋規則和遊戲規則。
- 以有效率、有禮貌的方式處理客戶投訴,並將投訴向上級報告。
- 發現異常情況立即向上級報告。
- 上級、主管/經理指派的任何其他職責和責任。


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