J - Customer Service Executive [mandarin Speaking]

7 months ago


Johor Bahru, Malaysia AGENSI PEKERJAAN THE SUPREME HR ADVISORY SDN. BHD. Full time

1. Manage incoming and outgoing phone calls.

2. Handling client sales inquiries on social media platforms and webmail.

3. Handling client queries through all other forms of communication channel.

4. Actively follow up with prospective customers and persuade clients to sign up for our

services.

5. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

6. Follow up with clients to garner feedback for service improvements.

7. Provide accurate, valid, and complete information.

8. Identify, assess customers’ needs and render assistance to achieve satisfaction pertainingto their services with the company.

9. Keep records of necessary customer interactions and enter all information required into the company database and official whatsapp group chats.

10. Follow communication procedures, guidelines, and policies.

11. Hold high esteem for the quality of your work and ensure all work is done and completed according to the set-out timeline.

If you are interested to apply, kindly submit your updated resume in DOC/PDF file and allow our Consultant to match you with our Clients.

Appreciate if you can include details below in the resume:
Current Address / Location:
Current salary:
Reason of leaving:
Expected salary:
Notice period:
Whatsapp: +6016-986 9055

Agensi Pekerjaan The Supreme HR Advisory Sdn Bhd

JTK Number: JTKSM 1252

**Salary**: RM3,000.00 - RM3,800.00 per month

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Monday to Friday
- Night shift

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- English (preferred)



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