Retail Expert

3 weeks ago

Johor Bahru, Malaysia Agensi Pekerjaan ASK Resources Sdn Bhd Full time

**Company Background**:
One of the Top 3 leading telco company in Malaysia providing 4G & 5G network.

**Salary Package**:
Basic salary: RM 2300 - RM 3200 (Depending on experiences)

Allowances

Commission/Incentives
- Conducting product demonstrations. Understand customer needs and promote relevant products and services.
- Create conversations and engage with the customers to convert into sales opportunities (postpaid / prepaid registrations, devices, VAS and accessories, etc.)
- Result-driven and stay up-to-date with the product features and maintain retail outlet visual appearance in high standards.
- Product ownership experience and good after sales support.
- Resolve and update customers’ enquiries and complaints and the service is quick and efficient to ensure maximum customer satisfaction by taking ownership of customers’ issues.
- Involve in special events or outside sales and servicing initiatives i.e. device launching as set by the management and execute departmental improvement initiatives at the outlet level.
- To maintain accuracy of transactions, inquiries and complaints to meet required KPIs thereby increasing customers’ trust and satisfaction.

**Requirements**:

- SPMHolder is welcome to apply.
- Relevant work experience of minimum two (2) years in Telco or retail industries preferred. Experience in showcasing and conducting product demonstrations preferred.
- Tech-savvy and computer literate.
- Excellent communication, written and interpersonal skills. Strong verbal & written English. Mandarin-speaking is an added advantage.

**Salary**: RM2,300.00 - RM3,200.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Monday to Friday
- Rotational shift
- Weekend jobs

Supplemental pay types:

- Commission pay

**Education**:

- STM/STPM (preferred)

**Experience**:

- retail sales: 2 years (preferred)

**Language**:

- English and Malay (preferred)

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