Ward Clerk

**Requirement**:

- SPM, Diploma holders or above, fresh graduate are welcomed to apply.
- Minimum 2 to 3 years working experience in healthcare.
- Good interpersonal skills.
- Good communication skills.
- PC Literate.
- A self starter with initiative and resourcefulness.
- Proficient in Microsoft office.

**Main task**:

- Responsible to enter all charges under Doctors and Hospitals into Hospital Information System (HIS) as per Charge Vouchers received.
- To file all Charge Vouchers that had been keyed-in into a dedicated Patient Charge Folder.
- To confirm with doctors and nurses in the event of receiving Charge Vouchers that are not clear which requires further clarification / confirmation.
- To compile all related documents and reports for discharge and send to Discharge Team. The documents are discharge tracker, complete insurance form, investigation results, imaging reports, charge vouchers, etc.
- To prepare all documents and reports related to referral cases and add-on procedures (Insurance form, Referral letter, and Investigation reports) and ensure them to be complete at ward level by the Doctors and nurses.
- To confirm and write down in discharge tracker the doctors’ name who treated or seen the patient.
- To assist in answering queries by patients regarding bills, charges, discharge process flow, etc.
- Answer phone calls and take messages regarding billing related matters whenever required.
- Responsible to provide correct information to discharged patient on their final bill status.
- Senior Ward Clerk to prepare ward clerk duty roster and to arrange coverage / deployment as assigned.
- At all times, to maintain strict confidentiality of any information you may become aware of during the course of your duties.
- Enhance professional growth and development through reading of relevant literature, as well as attendance to relevant training programmes (internal & external).
- Perform other tasks / duties as assigned.