Immediate Hiring

1 week ago

Petaling Jaya, Malaysia Brandt Business Services Sdn Bhd Full time

**SALARY PACKAGE**

Basic salary **:RM2,400.00 - RM3,000.00**

Language Allowance **:RM500.00** - _Only required to speak in Mandarin ; not required to have any write up in Mandarin_

Shift Allowance **:RM300.00** (Maximum)

Quarter KPI Incentive **:RM 1,200.00 to RM1,800.00** (Min to Max)

OT Allowance : _Applicable based on the business requirements._
- Salary package starts from RM2,400.00 to RM5,600.00 ++ [Min to Max based on Basic Salary + Allowances + Quarter KPI Incentive]_
- Providing accurate information and resolving customer issues related to digital banking products and services.
- Maintaining a high level of product knowledge to effectively support customer need.
- Ensuring timely and accurate documentation of all customer interactions in the company's CRM system.
- To meet the monthly Key Performance Indicator (KPI).
- Collaborating with cross-functional teams to improve processes and customer experience.
- Demonstrating empathy and understanding when dealing with customers.
- Assisting customers with online banking, mobile banking, and other digital banking related inquiries.

**Job Requirement**:

- Possess a Diploma or Degree in related fields.
- Minimum of 1 - 2 years of customer service experience in a contact center environment or;
- Have a minimum of 6 months of experience in the Financial Services industry (e.g, **Banking or Insurance Contact Centre**).
- Excellent verbal and written communication skills in **English is mandatory.**:

- Good communications in Mandarin ; **Should be able to speak Mandarin fluently and written skills is not required** as the details uploaded in system should be in English Only.
- The ability to speak in Mandarin will be an added advantage.
- Strong interpersonal skills and the ability to build rapport with customers.
- Proficient in Microsoft Office and experience working with CRM systems.
- Familiarity with digital banking products and services.
- Ability to work on Rotational Shift Basis (7:00 AM ; 9:00 AM ; 2:00 PM and 10:30 PM Shift)

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: RM2,400.00 - RM3,000.00 per month

**Benefits**:

- Opportunities for promotion

Schedule:

- Rotational shift

Supplemental pay types:

- Commission pay
- Overtime pay

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Finance (Banking/Insurance): 1 year (preferred)
- Contact Centre: 1 year (preferred)

**Language**:

- Mandarin (required)
- English (required)
- Bahasa Melayu (preferred)

Application Deadline: 05/20/2024
Expected Start Date: 05/20/2024

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