Helpdesk Support

2 weeks ago

Cyberjaya, Malaysia AMK Full time

We are looking for Help Desk Support Specialists to provide 24/7 support, including weekends and public holidays. Their primary responsibility will be to deliver excellent customer service by offering technical assistance to end-users of the system.

Training will be provided

Job Details:

- Provide first-level technical support and troubleshooting assistance for users encountering issues with the system.
- Diagnose and resolve basic technical problems with the system, including login issues, navigation problems, and basic functionality inquiries.
- Document all support interactions and reported issues accurately and comprehensively in the ticketing system or helpdesk software.

Requirements:

- Education : A certificate in IT or equivalent is required. (fresh graduates are welcome)

**Job Type**: Contract
Contract length: 12 months

**Salary**: RM2,000.00 - RM2,500.00 per month

**Benefits**:

- Flexible schedule
- Health insurance

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Cyberjaya: Reliably commute or planning to relocate before starting work (required)

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