QA Analyst

2 weeks ago


Kuala Lumpur, Malaysia Gratitude Inc. Full time

**Role**:QA Analyst

**Timings**:Rotational Shifts (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

Key Skills: Real Time Analyst- We are looking for someone with any or some of the following experiences, in a BPO setting:

- Real-time management and/or real-time analytics (6mo minimum)
- Understanding of key metrics of operational KPIs, like Service Level, AHT, Occupancy, productivity, etc
- Queue management with focus on optimizing workload and minimizing shrinkage.
- Downtime management, Sick Leave/Annual Leave management, Break management
- Experience in Staffing, and Scheduling
- Experience in WFM/RTA tools
- Experience in Erlang based scheduling, Capacity planning & forecasting is a bonus.

**Responsibilities**:

- RTA will act as a liaison between the Centralized and Site WFM teams.
- Preparation of daily / Weekly / Monthly MIS reports & presentations / decks
- Preparing of schedules using Erlang for different queues across multiple locations
- Schedule ADHOC intra-day training requests and update schedules
- Produce and analyze daily efficiency reportsAble to communicate in oral and written English
- Excellent team player
- Analytical skills and display maturity
- Excellent in MS office - excel, power-point and ability to perform MIS
- Exposure to basic WFM tools is preferred.
- Passion for learning and creative problem-solving.

**Language Proficiency: English (A2-B1 level) + Native Thai

Location: Bangkok Thailand

Skill: Experience in similar role in a BPO/Call Center setting


  • Qa analyst

    2 weeks ago


    Kuala Lumpur, Malaysia Aarorn Technologies Full time

    Aarorn Technologies is hirirng QA Automation Engineers. Location: Kuala Lumpur Review all deliverables and interfaces with project teams to validate compliance to user requirements Create and execute automated tests using Visual Studio and a scripting language Effective communication of testing activities and findings in oral and written formats Harness...

  • Qa analyst

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Aarorn Technologies Full time

    Aarorn Technologies is hirirng QA Automation EngineersLocation:Kuala Lumpur Review all deliverables and interfaces with project teams to validate compliance to user requirements Create and execute automated tests using Visual Studio and a scripting language Effective communication of testing activities and findings in oral and written formats Harness...


  • Kuala Lumpur, Malaysia IWG E-SPORTS SDN BHD Full time

    **Responsibilities**: - Provides research analyst support. - Identifies and defines the objective of an assigned marketing research project; determines the best methods to use to meet those objectives. - Researches and compiles data related to current product market, customer demographics and interest, and factors influencing product demand; analyzes...

  • IT Business Analyst

    1 month ago


    Kuala Lumpur, Malaysia Scholastic Asia Sdn Bhd Full time

    **A.** **Job Summary**: IT Business Analyst is responsible for enhancing the quality of IT products and services, analyzing data to inform business decisions, and finding technological solutions to business needs, among other duties. **B.** **Responsibilities**: 3. Define and analyze current business processes and functionalities to facilitate the future...

  • IT Business Analyst

    4 weeks ago


    Kuala Lumpur, Malaysia Verinon Technology Solutions Sdn Bhd Full time

    **IT Business Analyst - Consultant** - Determine operational objectives by studying business functions, gathering information, evaluating output requirements and formats. - Supporting traceability from requirements through to QA, assisting in the definition of test plans and testing strategies and in the creation of test cases. - Creating and/or reviewing...

  • Risk Analyst

    1 month ago


    Kuala Lumpur, Malaysia MEXC Full time

    **Responsibilities**: 1. Assist in the implementation of risk control strategies 2. Manage and control the risk, monitor for any red flag or alerts 3. Quality control of trading data and document summarization. **Job Requirements**: 1. Knowledge of blockchain/cryptocurrencies 2. Sensitive to numbers, responsive, decisive, strong execution, strong stress...

  • Business Analyst

    4 weeks ago


    Kuala Lumpur, Malaysia Vipicks Resources Sdn Bhd Full time

    **Business Analyst Job Description** **Job responsibilities**: - Engage in requirement discussions with clients and provide business solutions - Complete the functional specification document and/or the integration specification document, and conduct internal review, external review, and obtain confirmation. - Complete the user manual, conduct review,...


  • Kuala Lumpur, Malaysia Agensi Pekerjaan Find Talent Sdn Bhd Full time

    **About the Company** Our client are the worldwide leader in outsourced omnichannel customer experience management. They connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure...

  • IT Business Analyst

    4 days ago


    Kuala Lumpur, Malaysia Skill Quotient Full time

    Role: IT Business Analyst (Insurance Domain) Client: Insurance Working Mode: On Site **Job Type**: 12 months contract based & Renewable/Extendable Job Location: Selangor Experience: More than 5 years of experience as Business Analyst in Insurance domain Only open to Local Malaysian citizens **JOB DESCRIPTION** - Requirement Gathering: Collaborate with...

  • IT Business Analyst

    4 weeks ago


    Kuala Lumpur, Malaysia Skill Quotient Full time

    Role: IT Business Analyst (Insurance Domain) Working Mode: On Site **Job Type**: 12 months contract based & Renewable/Extendable Job Location: Selangor Experience: More than 5 years of experience as Business Analyst in Insurance domain Only open to Local Malaysian citizens **JOB DESCRIPTION** - Requirement Gathering: Collaborate with business...

  • IT Business Analyst

    4 weeks ago


    Kuala Lumpur, Malaysia K Production Sdn Bhd Full time

    1) Collaborate with stakeholders, including clients, users, and internal teams, to gather and document detailed project requirements. 2) Analyse current business processes, workflows, and systems to identify areas for improvement and optimization. 3) Work with stakeholders to define clear and concise business requirements, use cases, and functional...


  • Kuala Lumpur, Malaysia Cognizant Technology Solutions Full time

    **Role: Process Executive/ Quality Analyst (Japanese-Language)** **Location: KL, Malaysia** **Mandatory Language**: Japanese **Tenure**: FTC - Fixed term contract, 1 year contract - renewable. **Required skills**: - Good written communication skills and comprehension. - Good on Numerical ability and Logical reasoning. - Preferably from Finance...


  • Kuala Lumpur, Malaysia GrowthFn Full time

    Ensure on meeting daily KPIs and accountable for the success and quality of the process - Ability to learn to work with customer internal tools - Meet the Quality audit sampling & ensure the Quality targets are met - Responsible for auditing content and getting meaningful insights to identify knowledge gaps and training opportunities - Reviewing user...

  • Training Manager

    4 weeks ago


    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Training Manager **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Training people Management Quality Analyst skills - Construct searches and reports designed for automated analysis and topic identification in recorded conversations...

  • Quality Analyst

    4 weeks ago


    Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

    Role: Quality Analyst - Japanese (Native Japanese) Location: Bangkok, Thailand. **Salary**: Maximum 75,000 - 80,000 THB Language: Native Japanese + English Joining Date: ASAP Headcount: 5 Work hours : Rotational shift schedule which changes every 2 months. Timings - 7.30am-4.30pm / 1.30pm-10.30pm / 10.30pm-7.30am Education: Bachelor's degree...

  • Market Analyst

    7 days ago


    Kuala Lumpur, Malaysia Byte Precision Sdn Bhd Full time

    Responsible to drive improvements to key metrics by performing routine analysis on operational and market health data to identify trends and work cross-functionally to develop solutions and increase our ability to mitigate and reduce the impact of emerging risks across our lines of businesses. S&I will have better data and increased signals and the MA...

  • Quality Assurance

    1 month ago


    Kuala Lumpur, Malaysia pitchIN Full time

    Do you have a keen eye for detail and is obsessed with doing things in a systematic way? Are you a creative problem-solver?_ Looking to join a growing and innovative company? _ **Why pitchIN?**: We're growing our team to support two new innovative products in the fundraising industry: secondary market & initial exchange offerings, in addition to improving...

  • QA Analyst

    4 weeks ago


    Kuala Lumpur, Malaysia Ambition Full time

    **Job details**: Posted 29 November 2023 SalaryRM6000.00 - RM7500.00 per month LocationKuala Lumpur Job type Permanent DisciplineTechnology & Digital Reference269174_1701236546 **Responsibilties**: - Extensive background in quality assurance and software testing methodologies. - Competence in formulating comprehensive test strategies and test plans...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Technology Solutions Full time

    Role: Process Executive/ Quality Analyst (Japanese-Language)Location: KL, MalaysiaMandatory Language: JapaneseTenure: FTC - Fixed term contract, 1 year contract – renewable.Required skills:Good written communication skills and comprehension.Intermediate level knowledge on MS Office applications like Excel, Outlook, and Word.Good on Numerical ability and...

  • Officer, Aml/kyc

    4 weeks ago


    Kuala Lumpur, Malaysia Citi Full time

    Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At **Citi**, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training...