Innovation Manager

2 weeks ago

Kuala Lumpur, Malaysia Go-Get Data Consultancy Full time

Responsible for Operational Excellence initiatives for the Clients in the E-Com (MOD & CS) and Global
Payment (Risk Ops & CCO) verticals.
- Define and execute value generation roadmaps leading to large meaningful impact to Clients and TP.
- Enhance User experience in the E-Commerce and Global Payments space by continuously improving on
- products that are serviced.
- Identifying Automation opportunities that can be implemented with full stakeholder buy-in.
- Creating an ongoing pipeline of ideas in the dynamic space of Trust & Safety and Global Payments,

delivering value for the clients transformational efforts to implementation improvements innovation, and transformation.
- Proactively identify opportunities, solve problems, and guide operational excellence, site
- Develop and provide statistical analysis utilizing control charts to assess process capability.
- Actively drive the development and sharing of best practices, lessons learnt in cross process team
- Provide LEAN and 6-sigma expertise in problem solving; identify and lead projects with teams.
- Coach, mentor, and work with all colleagues in the execution of multiple projects simultaneously.
- Continuously challenge the status-quo by encouraging innovation and calculated risk taking.
- Serve as a process team SME for Innovation; conduct workshop in instilling the culture of ideation,
- Monitor Process performance to determine key opportunity areas to continuously improve performance Requirements
- Experience in driving/ participation in driving large transformation and innovative scalable solutions
- within the Trust & Safety / Ecommerce Content Moderation / CS / Risk Ops / Payments CE teams.
- Minimum of 4-5 years of experience in leading Business Excellence, Innovation, Transformation in Business Process Outsourcing projects from end to end.

Preferred Requirements
- Payments CE space management.
- Patience, understanding and resilience when managing complex situations and competing priorities.
- Bachelor’s degree from recognized university.
- Data visualization experience to provide insights and able to succinctly articulate value.
- Experience with designing experiments, tools, and measures, establishing hypotheses and leading
- Experience in Innovating & delivering value in the Trust & Safety / Ecommerce MOD & CS / Risk Ops /
- Experience in tool development and deployment in the above space.
- Experienced and certified in Six Sigma - Green Belt / Black Belt Methodology, PMP certification.
- Excellent communication and client management skills, presentation abilities and stakeholder
- Proven ability to work independently.
- Ability to be flexible and work creatively and analytically in a problem-solving environment.
- Creative thinking/innovative mind-set.
- Project delivery - timeline and milestone management, Stakeholder relationship management.
- Ability to engage senior client management on offerings, emerging issues in focus.
- Demonstrated ability to interface with multiple levels of management.

Pay: RM2,000.00 - RM8,000.00 per month

Application Question(s):

- Do you have experience in driving/ participation in driving large transformation and innovative scalable solutions within the Trust & Safety / Ecommerce Content Moderation / CS / Risk Ops / Payments CE teams?
- Do you have Experience with designing experiments, tools, and measures, establishing hypotheses and leading projects from end to end?

**Education**:

- Bachelor's (required)

**Experience**:

- leading business Excellence, Transformation in a BPO: 4 years (required)
- tool development and deployment in Payments CE space: 4 years (required)

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