Data Center Technician- Malaysia

2 weeks ago

Port Klang, Malaysia BasisBay Full time

Work with different types of Ethernet and fiber Cables. Follow cabling standards (TIA-568 standard) & fiber testing equipment
- Under break fix activities repair
eplace faulty equipment and software to the applicable OEM recommendation, peripheral cabling (E. g patch cables used to connect wall blocks, line interface units, etc.)
- Tasks to be performed by dedicated FSO
- Add/remove CSU/DSU
- Add/remove out of band access devices/modems
- Add a router, switch, firewall or its modules and cards (chassis-based or non-chassis based)
- Rogue device identification (tracing the cable from the switch to the end location)
- Wiping configuration
- Perform Site surveys (including wireless LAN site surveys) to capture all in-scope equipment and related peripheral Equipment located at a Site, and to ensure all Site documentation is accurate and up-to-date and conducted in accordance with client and OEM standards.
- Use MS Visio to create applicable documentation and security and network related knowledge to perform these tasks (e.g., network diagrams, CMDB data, compliance documentation, DNS records, Change records)
- Provide support to network & security devices, un-racking, packing, installing and shipping equipment to multiple locations.
- Work on switches types like Access Switch, Core Switch, Server Farm Switch, Distribution Switch
- Perform RMA process
- Replacing network hardware,
- Label patch cords,
- Un-rack defective hardware,
- Install RMA hardware into the Rack,
- Repatch copper and Fiber cables
- Upgrade the hardware with JJTS standard code / IOS
- Complete UAT testing
- Ship back the old hardware
- Replace or install new network hardware
- Need to work with tools they will need to use to perform FSO work:

- Screwdriver, Laptop, Hotspot, Console Cable, SecureCRT or PUTTY software,
- Working knowledge of WebEx / Skype / Teams and AWS
- Perform troubleshooting on WAN/LAN/WLAN network/Contact Center network devices
- Perform wireless LAN survey for break-fix with proper equipment & training
- Local contact point for escalated / aged / outstanding incidents & iTASK
- Local point of contact to follow up with NOC and local vendors (e.g. Telco, cabling etc)
- Coordinate and manage communication with SDL, and J&J Network Team (e.g. incident update)
- Follow up and support on operation team open RITMs
- Support other initiatives like TLM, Capacity, Release, Problem management
- Run reports from Network Tools (e.g. LogicMonitor, Netscout, Tornado, Prime etc) for Network CI as required
- Perform CSR / MACD / Project work as FSO
- Support HCL Network team whenever & wherever required like troubleshooting, knowledge sharing, badging, site visits, assisting at site/remotely, mentoring resources, training and others
- Network equipment inventory and spares management (e.g. supporting / coordinate Physical inventory count)
- Possess own vehicle & tools to cover sites within 40-50 miles’ radius as a part of scope of work, on job travel time will be 80%.

**Overview**:
This position is for an experienced technician on the Desktop Support team responsible for

partnering with both Chevron IT design teams and Level 1 Service Desk to provide support for core

infrastructure and desktop technologies standard to Chevron’s operating environment. It also

involves hardware asset management and basic networking.

**Responsibilities for this position may include but are not limited to**:

- Responsible for technical troubleshooting, data gathering and GAP analysis for issues impacting end users globally.
- Ensures consistent processes, procedures and technologies are utilized across Chevron enterprise environment.
- Understand and follow direction provided by the Application and System Services team leads and managers.
- Document recurring issues in the Chevron Knowledge Base
- Document in detail case status and tasks / work completed with end users in the Chevron ITSM system
- Follow the Chevron critical incident process
- Setup and maintain inventory processes
- Keep the stockroom area clean and organized.
- Receive and record assets in System for tracking.
- Perform basic staging tasks such as assembling computer components, imaging/copy hard
- drives, asset tagging, repackaging equipment.
- Pick, prepare, and organize outgoing order
- Work with Operations/Purchasing to maintain adequate stock levels.
- Work with Field Service/Project teams to ensure the proper equipment is allocated for work
- orders
- Maintain inventory controls over tools
- Provide reports supporting the asset inventory using excel and other tables as needed
- Gather data on and provide analysis of all activities that have an impact on the value, cost and risk of asset life cycles
- Support and assist in the basic troubleshooting network equipment and components, including:

- Restarting equipment
- Removing and disposing equipment and/or components
- Perform visual checks for hardware failure lights or power status and hardware labels and assisting with

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