DevOps Analyst

**Start your IT career with us**:
**DevOps Analyst**:
With a global team of 6000+ IT professionals, DHL IT Services **connects people** and keeps the global economy running **by continuously innovating and creating sustainable digital solutions**. We work **beyond global borders** and push boundaries across **all dimensions of logistics**. You can **leave your mark** shaping the **technology backbone** of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned **#GreatPlaceToWork** certification, reflecting our commitment to exceptional employee experiences.

**Digitalization. Simply delivered.**

At IT Services, we are passionate about **ServiceNow**. Our team is continuously expanding. No matter your level of **DevOps Engineering** proficiency, you can always grow within our diverse environment.
- #DHL #DHLITServices #GreatPlace #ServiceNow_

**Grow together**

Role is instrumental in the **optimization** and **upkeep** of the **Customer Service Product**, ensuring that customer service operations remain efficient and responsive.

**ServiceNow Management**:

- Administer, configure, and maintain the ServiceNow Customer Service Module to meet organizational needs.
- Keep the platform up to date with the latest features and enhancements.

**Continuous Integration and Deployment (CI/CD)**:

- Implement and manage CI/CD pipelines for automating the deployment of changes, updates, and customizations to the ServiceNow platform.

**Customization and Development**:

- Collaborate with developers and business units to design, develop, and implement custom solutions and workflows within the Customer Service Module.
- Ensure that configurations align with customer service processes and business objectives.

**Monitoring and Performance Optimization**:

- Monitor the performance and availability of the Customer Service Module.
- Identify and resolve performance bottlenecks and troubleshoot issues promptly.

**Integration**:
**Security and Compliance**:

- Maintain security standards and compliance within the ServiceNow environment, ensuring data privacy and access controls.

**Documentation and Knowledge Sharing**:

- Create and maintain comprehensive documentation of configurations, customizations, and processes.
- Share knowledge and best practices with the team.

**Incident Response and Support**:

- Provide support in incident resolution, problem-solving, and implementing solutions to minimize service disruptions.

**Testing and Quality Assurance**:

- Develop and execute test plans to validate the functionality and performance of the Customer Service Module, ensuring a high level of quality and reliability.

**Stakeholder Collaboration**:

- Collaborate closely with cross-functional teams, customer service departments, and IT professionals to understand requirements and deliver effective solutions.

**Advisory and Best Practices**:

- Stay updated with the latest ServiceNow features, industry best practices, and emerging technologies.
- Provide recommendations and guidance for optimizing the Customer Service Module.

**Ready to embark on the journey? Here’s what we are looking for**:
*** As a **DevOps Analyst**, having **ServiceNow certification(s) and expertise in the ServiceNow Customer Service Module** is a huge plus. Very good knowledge of **DevOps principles, CI/CD pipelines, and automation tools** will also be an integral part of this role.

You are a technology aficionado, therefore you have a good understanding of **scripting languages (e.g., Javascript), familiarity with web technologies and knowledge of security and compliance standards relevant to ServiceNow**. You are able to work independently, prioritize and organize your tasks under time and workload pressure. Working in a multinational environment, you can expect cross-region collaboration with teams around the globe, thus being advanced in spoken and written English will be certainly useful.

**An array of benefits for you**:

- Unlimited Outpatient Medical for employees
- Flexi Benefit Plan - Customized per individual needs
- Choose any day for your Vacation from Earned Public Holiday (Saturday and Ad Hoc)
- Modern offices with free parking

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