Service Advisor

2 weeks ago

Kajang, Malaysia Menang Nusantara Sdn Bhd Full time

Print detailed Service Order (SO) using a standard Task List.
- To obtain a signature from the customer for the approval of all jobs to be done.
- Prepare cash repair estimate/quotation for accident damage.
- Advise customers concerning vehicle maintenance, accessories, and technical problems upon delivery of the car.
- Explain warranty and goodwill policy to the customer.
- Follow up progress of repairs in conjunction with workshop controller and if repairs require additional time and/or costing, the SA should advise the customer.
- Obtain customer's approval for repairs beyond the agreed estimate
- Inspect work and if necessary, arrange a road test with Technical Advisor after completion of work.
- Return the vehicle to the customer and if possible, handle all complaints if the customer is not satisfied with the job done.
- To brief superior on difficult complaints that can't be handled by you before bringing the customers to your superior's attention.
- To handle telephone enquiries and call customer after 3 days from the date of repair.
- To promote workshop products i.e. parts and accessories. To obtain and update customer and vehicle particulars in the SAP.
- To generate warranty, claim via SAP (B001).
- To generate invoice via SAP.
- Provide quality service to both internal and external customers.
- Any other duties assigned by the Service Manager.

**REQUIREMENTS**:

- Minimum 1 (one) year of working experience in automotive related business or equivalent
- Preferable from Automotive/Car Industry
- Proficient in Microsoft Office
- Excellent communication skills
- Able to speak proficiently in English and Malay
- Regular working hours, Monday - Saturday
- Vacancy : Kajang/ T.panglima Garang

**Salary**: RM1,800.00 - RM2,800.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Yearly bonus

Ability to commute/relocate:

- Kajang: Reliably commute or planning to relocate before starting work (required)

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