Pga Associate

Job Description

**Partner Success Associate - English Speaking (Based in Kuala Lumpur)**

The Partner Success Associate’s primary responsibility is to ensure that Expedia Group’s lodging product in their assigned market is competitive, attractive and relevant for our fast-growing global customer base.

In doing so, Partner Success Associates will also continuously work with Expedia Group’s lodging partners to help them improve the marketing potential from their participation in the Expedia Group’s marketplace.

This role is the foundation of our Centralized Hub for Account Management & Performance. The team ensure that our lodging partners can effectively, efficiently and throughout the year, reach Expedia Group’s full breadth of global traveler demand.

**What you’ll do**:

- Our vision is to empower our partners to be successful - you will make phone-based contact with our partners to help them
- Leverage Expedia Group’s tool kit to increase the customers they attract on the Expedia Group platform
- Support new partners to ramp up and sustain their hotel revenue and market share on the Expedia Group platform
- Manage a portfolio of assigned lodging partners,providing comprehensive support and guidance across all aspects of their business with Expedia
- Develop and implement partner success strategies aligned with Expedia's overall objectives
- Monitor partner performance metrics,identifying areas for improvement and providing actionable insights
- Proactively address partner concerns and issues,ensuring timely and effective resolution
- Keep partners informed about new product features,programs,and initiatives
- Represent the needs and interests of partners within Expedia,ensuring their voices are heard
- Contribute to the development and implementation of partner satisfaction surveys
- Empower partners with the knowledge and resources they need to maximize their success on Expedia's platforms
- Stay up-to-date on industry trends and developments to enhance partner success strategies

**Who you are**:

- Bachelor's Degree in a related field; or Equivalent related professional experience
- Strong proficiency in English, additional bilingual proficiency a strong plus
- 1+ years of experience in hotel revenue management, account management, inside sales or business development preferred
- Able to work independently as well as be a strong team worker, ensuring the whole team wins
- Demonstrate ability to work based on a variety targets, goals and/or strategic objectives set by the leadership team
- Appetite for innovative technology, fast-changing business environment, robust data driven analysis
- Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to
- Ability to effectively communicate to various levels and through a variety of communication channels
- Ability to handle objection, secure commitments and be resilient
- Possesses outstanding listening, investigating and influencing skills
- Hungry, determined, motivated, willing to take action and results-focused
- Organization and time management skills, rigor, attention to details
- Proven follow-up/persistence when facing challenging situations
- Ability to multi-task effectively and be able to change gears quickly without skipping a beat
- Ability to perform under pressure and think on your feet in a fast-paced environment
- Open to feedback for continuous improvement
- Relationship builder; earns the confidence of others
- Bridges and sustains solid partnerships based on mutual support through a collaborative style

**About Expedia Group**

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Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.