Kiosk Captain

THIS IS A ROLE FOR OUR SISTER BRAND, **HOKKAIDO BAKED CHEESE TART.**

**Benefits**:

- Reputable company
- EPF, SOCSO and EIS contribution
- Sales Commission
- Group Personal Accident Protection
- Group Hospitalization Scheme Coverage
- Outpatient Treatment
- Annual leave
- Miscellaneous leaves (i.e Compassionate, Marriage, Calamity etc)
- Compassionate Token

**Job Requirements**:

- At least Diploma/ Bachelors in Hospitality, F&B management or related disciplines.
- Minimum 2 years of experience in the same management capacity within the F&B/ retail industry
- Experienced with food safety and inventory management procedures
- Passionate for customer service and sales
- Possess own transportation for outlet visits
- Fluency in Malay and English. Any additional fluency in other local dialects are welcomed.
- Able to work shifts (i.e. morning, afternoon or full (10am-10pm))
- The main responsibility is to ensure outstanding customer service in terms of speed, service, sequence, etiquette, food quality and exceed customers’ satisfaction consistently
- Providing leadership and guidance to the team to ensure daily kiosk’s operation are managed effectively and customers’ satisfaction achieved consistently. Consult the Area Manager when assistance is required.
- Paying serious attention to customer service by making sure all customers are satisfied with our service. Making sure all crew demonstrate friendliness, interest and care towards all customers equally and consistently.
- Be responsible, handle / resolve customers’ complaint promptly and courteously without being defensive. Responsible for making sure all complaints and feedback are reported to Area Manager in charge immediately for further action.
- Giving written feedback on operational issues arise and ensure that corrective actions are completed by active communication and follow ups
- Be responsible and provide on job training and monitoring to all new and existing staff consistently during the absent of manager
- Responsible for scheduling and staffing in the absent of manager. Be responsible for staff welfare in the absent of manager

**Job Types**: Full-time, Permanent, Fresh graduate, Student job

**Salary**: RM1,800.00 - RM2,000.00 per month

**Benefits**:

- Additional leave
- Dental insurance
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Weekend jobs

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus

Application Question(s):

- What is your expected salary for this role?
- How soon can you join us? Please cite your notice period.