Customer Services Executive
1 day ago
**Responsibilities**:
- Job Responsibilities:
- 1. Greet and receive client family and/or other persons entering the premises for information and assistance.
- 2. Address and escalate customer complaints.
- 3. Provide information about amenities, area and venues and promote services.
- 4. Ensure that front office staff is available at all the times for customer assistance.
- 5. Handle guest inquiries and concerns in a timely and professional manner.
- 6. Welcome and accompany VIP guests from driveway to assigned location.
- 7. Assist with funeral services, assisting at services, floral delivery, picking up supplier, participating at special functions and other duties as required to ensure that services run smoothly as planned.
- 8. Escort customers to the appropriate locations or assist on customers’ needs.
- 9. Answer phones, prepare reports as necessary and participate in staff meetings.
- 10. Any other duties as assigned by the superior/ management to you from time to time.
- Job Requirements:
- 1. Degree in Hospitality, Public Relations, International Communication or equivalent.
- 2. Fresh graduates are welcomed to apply.
- 3. Able to speak good English and Mandarin.
- 4. Comfortable to work on various shifts, weekends and public holidays.
- 5. Preferable with customer service experience.- 7. Able to work in Nirvana 2, Jalan Dewan Bahasa, Kuala Lumpur.**Benefits**:
- EPF
- SOCSO
- Annual Leave
-
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