Guest Experience Executive/officer

Language Able to speak English fluently, Bahasa Malaysia - liaise with most Foreign Guest/ Local. Basic Function Responsible for keeping track of guest journeys, interacting with guests across channels and platforms, and coordinating with all internal stakeholders such as marketing communication, sales, account management and so on, in order to keep...

Guest Experience Executive (GEE) monitor customer experiences by creating, evaluating and improving the customer's interaction organisations in the hospitality fields. They develop plans of action to optimise all aspects of the customer's experience. GEE strive to ensure customer satisfaction and boost company profits. They welcome guests during check-in and...

Language Able to speak English fluently and JAPANESE SPEAKER - liaise with most Japanese/ Foreign Guest. Basic Function Responsible for keeping track of guest journeys, interacting with guests across channels and platforms, and coordinating with all internal stakeholders such as marketing communication, sales, account management and so on, in order to...

Jobscope: - Assist our guests at our check-in and check-out concierge - Be familiar with the surrounding of the township, attractions, facilities and able to offer advice to the guest whenever required - Prepare and serve all food & beverage related items such as welcome drinks by following all food safety and sanitation procedure - Handle payment, tally,...

This position has as its key objective the continual improvement of the Guest Experience, Online Reputation of the hotel, and loyalty boost by monitoring performance and guest feedback, being the Voice of the Guest at the hotel, supporting GM and HODs on achieving positive results and defined Guest Experience targets. She/he will ensure full compliance of...

**Job Number** 24067653 **Job Category** Rooms & Guest Services Operations **Location** Courtyard by Marriott Kuala Lumpur South, 137, Jalan Puchong, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...

Language Able to speak English fluently and MANDARIN SPEAKER - liaise with most Chinese/ Foreign Guest. Basic Function Responsible for keeping track of guest journeys, interacting with guests across channels and platforms, and coordinating with all internal stakeholders such as marketing communication, sales, account management and so on, in order to keep...

**Additional Information** Malaysian Only **Job Number** 24086094 **Job Category** Rooms & Guest Services Operations **Location** Aloft Kuala Lumpur Sentral, No. 5 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our...

At Shangri-La Hotels & Resorts, we are a heart-warming family. We share something powerful - our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by...

**Basic Function** To perform all front desk duties at level which meet or exceed guests’ expectations and is accordance to the policies, procedures and standards set by the Hotel. **Responsibility and Authority** - Report duty on time and in full uniform. Keep smart and well-groomed at all times and maintain a friendly and cheerful attitude. - Attend to...

**Additional Information** (Malaysian Only) **Job Number** 24029883 **Job Category** Rooms & Guest Services Operations **Location** Element Kuala Lumpur, Ilham Tower, 8 Jalan Binjai, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs...

Greeting guests upon arrival and making them feel welcomed. - Administering check-ins and check-outs. - Providing front desk services to guests. - Assigning rooms and taking care of administrative duties. - Delivering mail and messages. - Processing guest payments. - Coordinating with bell service and staff management. - Being a source of information to...

**Job Number** 24081841 **Job Category** Rooms & Guest Services Operations **Location** W Kuala Lumpur, No 121 Jalan Ampang, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...

Position: Part-Time Contract Guest Experience Specialist - Weekend (WFH) Job details **Salary**: RM 12-15 per hour (Saturday, Sunday & Public Holiday) **Job Type**: Part-time **Job Description**: 1. Dealing with guest bookings everyday through multiple booking platforms. option and assist to convert all reservations promptly to ensure homestay revenue...

**رقم الوظيفة** 24067653 **التصنيفات** Rooms & Guest Services Operations **الموقع** Courtyard by Marriott Kuala Lumpur South, 137, Jalan Puchong, Kuala Lumpur, Malaysia, Malaysia عرض على الخريطة **الجدول الزمني** Full-Time **هل تقع في مكان بعيد؟** N **إمكانية الانتقال إلى...

**رقم الوظيفة** 24049488 **التصنيفات** Rooms & Guest Services Operations **الموقع** Four Points by Sheraton Kuala Lumpur Chinatown, No 2, Jalan Balai Polis, Kuala Lumpur, Wilayah Persekutuan, Malaysia عرض على الخريطة **الجدول الزمني** Full-Time **هل تقع في مكان بعيد؟** N **إمكانية...

Position: Guest Experience Specialist (Work From Home but must reside in Klang Valley) Job details **Salary**: RM 2,200 - RM3,000 a month **Job Description**: 1. Dealing with guest bookings everyday through multiple E-commerce platforms. option and assist to convert all reservations promptly to ensure homestay revenue is maximized. 3. Coordinate and...

Position: Japanese Guest Relation Manager Industry: Hospitality (5 Star Hotel) Location: Kuala Lumpur **Salary**: RM 5000 - RM 6000 (Depending on Experience) Are you a fun-to-go person? Do you enjoy interacting with individuals & the opportunities to know more about Japanese culture? If you are one of them, we are a reputable 5-Star Hotel, looking for an...

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...

**Job Description**: The GSA reports directly to and be guided during her / his shift by the Duty Manager. The GSA will be the coordinator of the activity and would ensure the proper work of the guest relation operations. The GSA will participate actively in the Front Office activity. His/her mission is to reach the best satisfaction from all the guests...