Sales Ambassador

5 months ago

Kuala Lumpur, Malaysia Richemont Luxury Malaysia Full time

**Sales Performance and Service**:

- Develop the turnover, Promote and Sell Piaget creations by identifying clients’ motivations.
- Demonstrate a constant awareness and actively strive to achieve Key Performance Indicators (TPIs) in order to increase Boutique performance and reach Individual and Boutique targets.
- Assist and support After Sales clients and provide maintenance recommendations.

**Clients’ treatment**:

- Provide exceptional standards of customer service surpassing client’s expectations at every opportunity by following our “Piaget Touch” Art of selling.
- Demonstrate and reflect the refined and luxury lifestyle image of Piaget through customer service, attitude, personal grooming, dress code and behavior.
- Behave as an Ambassador of the Brand inside and outside the Boutique.
- Ensure the highest level of service and care to all customers (both Clients and prospects).

**Boutique operations**:
**General**:

- Contribute in suggesting ideas and recommendation to the Management team in order to achieve improvements in all aspects of the Boutique Operations/ Maintenance.
- Attend and participate in all Boutique Meetings and Training Events as required ensuring good communication is maintained.
- Support the Boutique Management in any back of house/ administrative operations as requested.

**Stock Control**:

- Play an active role in replenishing stock according to Piaget procedures and policies.
- Maintain effective stock controls to ensure continued stock supply and ensure good management of the stock (Stock record accuracy)
- Participate and support the team in daily and annual inventories
- Take responsibility of designated stock/category, maintain the high standards and report any damages.

**Visual Merchandising**:

- Implement and follow actively our required procedures, standards and policies as per the Boutique Visual Merchandising guideline.
- Actively ensure merchandise presentation reflect VM standards and general tidiness and cleanliness of the boutique at all times
- Check the display (products are correctly handled and priced).

**; Requirements**:
- Demonstrable sales skills and success gained as a sales consultant (2 years’ experience minimum) in a luxury Retail or Service environment is required.
- Foreign languages required (English is a must).
- Excellent communication skills both written and verbal.
- Well-groomed and demonstrate an attitude of professionalism, conscientiousness and reliability.
- Knowledge and understanding of the Luxury market, Customer service and High Watch and Jewelry industry.
- Show innovation and initiative in setting customer care standards.
- Demonstrate respect and politeness.
- Computer Knowledge in Microsoft; knowledge of SAP is a plus.
- Enthusiastic, self-confident and self-motivated with positive attitude at all times.
- Professionalism is maintained under all circumstances.
- Successfully able to handle multiple demands and competing priorities.
- Be a team player and have a strong attention to detail.
- Able to work flexibly, embrace and manage change.
- Understand and represent the luxury lifestyle image of Piaget.

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