Floor Associate

6 months ago

George Town, Malaysia Panji Prisma Sdn Bhd Full time

The Floor Associate is responsible for providing excellent customer service, maintaining store presentation, and supporting the sales team. This role involves assisting customers with their purchases, handling merchandise, and ensuring the sales floor is clean and organized.

**Key Responsibilities**:
1. Customer Service:

- Greet customers as they enter the store.
- Assist customers in locating products and provide product information.
- Answer customer inquiries and resolve any issues or complaints promptly and courteously.
- Provide recommendations and upsell products to enhance customer satisfaction and sales.

2. Sales Support:

- Assist with the display and arrangement of merchandise on the sales floor.
- Ensure shelves are stocked, organized, and labeled correctly.
- Monitor inventory levels and report shortages or overstock to management.
- Process customer transactions at the cash register, including handling cash, credit cards, and other payment methods.

3. Store Maintenance:

- Maintain the cleanliness and appearance of the sales floor, fitting rooms, and checkout areas.
- Restock merchandise and arrange displays to promote sales and enhance the shopping experience.
- Assist with store opening and closing procedures, including securing the store and handling cash deposits.

4. Team Collaboration:

- Work collaboratively with other team members to achieve sales goals and store objectives.
- Participate in team meetings and training sessions to stay updated on product knowledge and store policies.
- Support promotional activities, sales events, and special projects as needed.

5. Compliance and Safety:

- Adhere to all store policies, procedures, and safety regulations.
- Monitor for and report any security or safety concerns to management.
- Participate in loss prevention strategies to minimize theft and damage to merchandise.

Qualifications:
Education: High school diploma or equivalent preferred.

Experience: Prior retail or customer service experience is advantageous but not required.

**Skills**:

- Excellent communication and interpersonal skills.
- Strong attention to detail and organizational skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Basic math skills for handling transactions and inventory management.
- Physical stamina to stand for extended periods and perform manual labor tasks, such as lifting and carrying merchandise.

**Working Conditions**:

- Ability to work flexible hours, including evenings, weekends, and holidays, as required.
- Physically demanding role that may involve standing, walking, bending, and lifting items.
- Dynamic and customer-focused environment requiring constant interaction with customers and team members.

**Job Type**: Part-time

Pay: RM7.00 - RM8.00 per hour

Expected hours: 45 per week

Schedule:

- Rotational shift
- Weekend jobs

**Education**:

- Diploma/Advanced Diploma (preferred)

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