Support & Backoffice Officer - Native Speakers

2 weeks ago

Kuala Lumpur, Malaysia Trade Quo Global Ltd Full time

TradeQuo offers a dynamic environment for global teamwork, outstanding leadership, continuous learning, and development. Our multinational team collaborates seamlessly to deliver the best possible trading experience to our clients, regardless of time zones. As an emerging market leader, we're poised for a year of new product launches and sustained growth. Join our team in Malaysia and enjoy a supportive start-up environment that nurtures your professional growth. At TradeQuo, we're committed to providing endless opportunities for you to advance your career and unleash your full potential.

**You Role at TradeQuo**:

- Assisting new clients with their account onboarding process, ensuring a smooth and efficient experience for them.
- Providing ongoing support to existing clients, addressing their queries and concerns regarding the operation of their accounts.
- Collaborating with internal stakeholders to resolve client requests and ensure timely and satisfactory solutions.
- Ensuring that new and existing clients receive appropriate and accurate communications regarding their accounts and related services.
- Performing Back Office duties as required, which may involve updating customer records and ensuring compliance with KYC (Know Your Customer), AML (Anti-Money Laundering), and due diligence controls.

**What we expect from you**:

- A minimum of 1-2 years of experience in a similar role within the financial services industry.
- Practical knowledge of or a strong interest in foreign exchange, derivatives trading, investing, or the financial markets.
- Client-focused mindset with the ability to build and maintain positive relationships.
- Excellent relationship management skills to effectively engage with clients.
- Strong interpersonal, communication, and presentation skills.
- Ability to multitask and manage priorities effectively.
- University degree in Economics, Finance, Business, or a related field.
- Experience with third-party electronic verification providers (e.g., World Check, Cloud Check, etc.).
- Excellent communication skills in English and native language (VN/TH/PH/ID/CH)

**Good to have**:

- Previous Work Experience in Forex or Finance Trading Industry
- Strong Awareness of Market Trends, Emerging Technologies, and New FinTech Products and Business Models

**What we offer**:
In return, we will offer a great working environment, competitive remuneration, and benefits package. If you are interested in this challenging role, we look forward to discussing this opportunity with you further.

**Job Types**: Full-time, Permanent

**Salary**: RM4,000.00 - RM6,000.00 per month

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