Fraud Analyst, Cco

1 month ago


Malaysia CIMB Group Full time

Process authorization request for our Merchants and CIMB cardholders.
- Attend to emergency card replacement requests from Visa and Mastercard for CIMB cardholder.
- Process mail order (MOTO) transactions from CIMB Merchants and CIMB cardholders.
- Process cancellation request from CIMB Merchant and for CIMB cardholders.
- Process authorization request for Petronas Fuel Tanker (PFT) transactions.
- Monitor and call cardholder for CIMB credit card transaction for both Malaysia/Singapore flagged by Falcon (credit card fraud system) to verify the authenticity of the transactions.
- Monitor and call cardholder for CIMB debit card transaction flagged by NFS (MasterCard Fraud system) to verify the authenticity of the transactions.
- Monitor and call customer for Clicks transactions flagged by RCM to verify the authenticity of the internet banking transactions.
- Send SMS to uncontactable cardholders if the transaction is deemed suspicious.



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