Mobile Phone Technician Repair Executive

2 weeks ago

Ampang, Malaysia Factory Mobile Ampang Full time

As a technician you are expected to make cosmetic repairs, check and diagnose faults, perform flashing of handsets and function test, change batteries/accessories and liaise between other senior technicians, be computer literate and be adaptable to change within this role.

**Main Duties & Responsibilities**:

- Practice Electro Static Discharge awareness in order to prevent accidental damage to equipment
- Perform basic fault finding
- Eliminate blacklisting, SIM card or network problems to ensure fault lies with the handset, or accessories
- Perform functionality checks in order to eliminate user error
- Ascertain the warranty status of a handset in order to eliminate damaged equipment
- Perform functional test of handset using RF test equipment and PC in order to ascertain the nature of the defect/s (where applicable)
- Perform software related/cosmetic repair to handsets in order to remedy diagnosed fault
- Support team as and when necessary
- Achieve agreed targets as specified in order to meet the requirements of the business
- Maintain your equipment including anti static checks, regular calibration and the installation of software upgrades
- Use own initiative to improve performance and quality of line
- Ensure you meet all business KPI’s.

**Success will be measured by Key Performance Indicators (KPI’s) set around key areas of responsibility;**
- In order to support the five fundamental rules of the company, the Repairs Department must repair all customer mobile handsets and have the unit back with the customer within 14 days in satisfactory working order.
- You will be working on an individual test bench having the necessary equipment to fulfil the role, and have access to specialist equipment within the workshop.
- You will be expected to attend training sessions when required to do so.
- You will be measured against the achievement of a high level of quality

**Essential**:

- Previous experience in repairs department
- Flexible to working hours-as suited to the needs of the business
- PC Literate
- Be able to work from own initiative
- Good time and attendance

**Other skills**:

- Competent using office 2010
- Good communication skills
- Willingness to learn and develop themselves

**Benefits for you in this career**:
1) Career Path:

- You will have the opportunity to climb the corporate ladder to a leader role / managerial role on the future.

2) System for Appraisal and Rewards:

- Company provide the training to help employees to develop future leaders for the company.

3) Additional benefits:

- Special bonus for extraordinary performance employees, others allowance, Performance Incentive, Shift Incentive and others.

**Requirements**:

- Passions in customer service field.
- Must possess at least SPM, Diploma, Bachelor's Degree or higher in related fields.
- On job Training provided
- 50 Full-Time position(s) available.

**Job Types**: Full-time, Permanent

**Salary**: RM1,750.00 - RM3,000.00 per month

**Benefits**:

- Additional leave
- Flexible schedule
- Health insurance
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Schedule:

- Early shift
- Rotational shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Ampang: Reliably commute or planning to relocate before starting work (required)

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