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Customer Service

1 month ago

Kuala Lumpur, Malaysia JOB STORE Full time

Position : Customer Service X 5 Pax

Salary Range : RM1,500 - RM3,000 (Depend Experience)

Working Hours : Routine Shift (9hrs per day)

Working Day : 5days working days

Working area : Binjai 8 KLCC

Company Background: Online Furniture Seller (China company)

Job Description:

- To provide assistance and support for incoming queries.
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Responsible to undertake special duties which may assign by Superior.

Requirements:

- Good Interpersonal skills & Team Player
- Able to type & speak fluent in Mandarin & English
- Able to work overtime, weekends or public holidays if required.

Benefit:

- Medical leave : 14 days
- OT Paid
- Shift Allowance
- Annual Leave
- Dinner provided for those who work in night shift
- EPF,SOCSO, EIS

**Salary**: RM1,500.00 - RM3,000.00 per month

Schedule:

- Day shift

Application Question(s):

- Do you have SPM?
- Do you know this job need work at office? ( Binjai KLCC )
- When can start work?

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (required)