Application Support

**Position Title: Application Support**

**Industry: Information Technology & Services (HR Software Provider)**

**Location: Taman Tampoi Indah, Johor Bahru**

**Working mode: Hybrid (Mon & Fri - Home, Tue to Thurs - Office)**

**Responsibilities**:

- Providing a high level of service to customers and adhering to our strict SLAs for response and resolution times.
- Follow up closely with customers to ensure full resolution of issues.
- Deployment of service releases, patches, requests and customizations.
- Compiling documentation related support calls, resolutions, and follow-ups with users to ensure an acceptable solution has been reached.

**Requirements**:

- May require an associate degree in a related area. At least 2 years of related experience.
- Ability to troubleshoot and diagnose problem.
- Good customer service skills.
- Ability to work both independently and as part of a team.
- High level of interpersonal skills to work effectively with others.
- Works under minimum supervision.
- Flexibility - responsibilities may require occasional evening and weekend work.
- Basic knowledge in SQL is an added advantage.

**Company Benefits**:

- Fixed Bonus (0.5)
- Annual leave (14 days)
- KPI Bonus (2 months; depends performance)
- Public holiday (if on Sunday replace on Mon; if on Sat will get replacement leave)
- Medical Card (cover for wife and children as well)
- Dental Card
- Company trip

**Benefits**:

- Dental insurance
- Health insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

Application Question(s):

- What is your expected salary?