Fraud Investigator

2 weeks ago

Kuala Lumpur, Malaysia RHB Bank Berhad Full time

**Primary Objective**
- To perform investigation on customer fraud dispute claim and ensure all cases are investigated, concluded and reported timely within the internal policy and regulatory guideline.

**KEY RESPONSIBILITIES**

1. Strategy and Planning:

- Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks.
- Conduct Investigation on reported fraud cases and conclude cases timely
- Preparation / review fraud investigation documentation
- Attending to PayNet daily / monthly reporting requirement
- Identify fraudulent transactions and cancel them from further processing.
- Perform recovery of funds for RHB and OFI victims.
- Attend to OFS documentation review and remediation activity.
- Ensure zero errors on case disposition (e.g. amount / account no / case conclusion / letters, etc).
- Execute investigation on products under Secured and Unsecured Business (Mortgage, credit card, personal financing, auto finance and ASB) under Group Retail Credit, fraud incidents.
- Raise Suspicious Activity Report (SAR) for tampered document receive
- Update of profiles with adverse / negative findings into Instinct Fraud Alert.
- Compile documentation as evidence for confirm fraud cases.
- Prepare of daily / monthly reports for management viewing.
- Maintain a close working relationship and networking with industry members to keep abreast of development in the risk & fraud industry.
- Involved in ORM Tools reporting within TAT (KRI, KCT, LDC related).
- Prepare Qualitative Measurement reporting for BSCO action.
- Share investigation findings to GRC for further action.
- Any other task assigned by Supervisors, Circle Lead and CoE

**Job Requirement**
- Degree in Compliance field / Risk Management / Business Administration
- Professional Accreditation:
I) Chartered Banker (preferred)
II) Certification in Regulatory Compliance (preferred)
III) Certified Fraud Examiner (preferred)
- 3 years' experience in banking operation, leadership management and internet banking compliance fields respectively.
- 3 years' experience in self-service banking cybercrime investigation process.

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