Retail Sales Assoc/supvr/ Mgr
22 hours ago
**Job Overview**:
We are presenting a prestigious fashion brand from Japan that has held a prominent position in the industry for over 30 years. Founded in Osaka, Japan, our client brand has garnered international recognition and admiration as a leading denim brand, renowned for its unwavering dedication to manufacturing exceptional products of the highest quality.
**Responsibilities**:
**Customer Service Excellence**:
- Provide exceptional customer service, ensuring each customer receives personalized attention and assistance.
- Address customer inquiries, concerns, and complaints promptly and professionally, aiming to resolve any issues to their satisfaction.
- Maintain a welcoming and friendly store environment that reflects the brand's values.
**Sales and Revenue Generation**:
- Assist in achieving sales targets and maximizing store profitability.
- Utilize strong product knowledge to promote and sell merchandise effectively.
- Monitor sales trends, analyze data, and propose strategies to optimize sales performance.
- Collaborate with the Shop Manager to develop and execute promotional activities to drive customer traffic and increase sales.
**Team Leadership and Development**:
- Support the Shop Manager in supervising and motivating the store team, ensuring high levels of engagement and performance.
- Train new employees on store operations, product knowledge, and customer service standards.
- Provide ongoing coaching and feedback to team members to enhance their skills and achieve individual and team goals.
- Foster a positive and collaborative work environment, promoting teamwork and effective communication.
**Store Operations and Visual Merchandising**:
- Ensure the store's visual merchandising standards are maintained, including attractive product displays and layout.
- Ensure the shop is clean, well-organized, and visually appealing
- Monitor inventory levels, participate in stock management activities, and perform regular stock checks.
- Ensure compliance with company policies, procedures, and operational guidelines.
- Contribute to maintaining a clean, organized, and safe store environment.
**; Requirements: - Qualifications**:
- Previous experience in a retail management role or in the fashion and clothing industries.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Demonstrated ability to deliver exceptional customer service.
- Results-oriented mindset with a proven track record in achieving sales targets.
- Strong analytical and problem-solving abilities.
- Flexibility to work evenings, weekends, and holidays as required.
- Passion for fashion and a good understanding of current trends.
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