Travel Assistance Coordinator

3 weeks ago


Kuala Lumpur, Malaysia AIG Full time

Travels & Claims Coordinator

Description:

- Respond to policyholders’ enquiries offering appropriate solutions and information.
- Handle calls and casework for services such as lost luggage, lost documents, legal & medical referrals and medical evacuations.
- Provide general policy information (such as verification and limits of coverage), claims information and renewal information to customers and vendors
- Schedule and make follow-up calls on complex cases to customers
Liaise with vendors, involved third-parties and family members during active cases
- Enter all case-related documentation into the relevant systems

Requirement:

- At least 1 year(s) of working experience in the related field is required for this position.
- Preferably Senior Executives specializing in Customer Service or equivalent.
Full-Time positions available
- MUST BE WILLING TO WORK IN A SHIFTING SCHEDULE
- Diploma/ Degree preferred or/with 1-2 years’ equivalent work experience
- Demonstrated customer service experience
- Ability to reason and solve complex problems
- Excellent interpersonal, telephone and computer skills

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit:

- Reasonable accommodations will be determined on a case-by-case basis.

Functional Area:
OP - Operations

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

AIG Travel Assist Malaysia Sdn Bhd



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