Logistics Operation
6 months ago
**Logistics Operation (Customer Service)**
Will be responsible for ensuring smooth communication with customers regarding their shipping needs, managing relationships with shipping carriers and logistics service providers, and coordinating all aspects of import and export processes.
**Key Responsibilities**:
**Customer Communication**:
Ø Communicate with customers to understand their shipping requirements, provide updates on shipment status, and address any concerns or inquiries.
Ø Ensure a high level of customer satisfaction by providing exceptional service and support throughout the shipping process.
**Logistics Management**:
Ø Liaise with shipping carriers and logistics service providers to negotiate rates, book shipments, and arrange for timely delivery of goods.
Ø Handle all aspects of shipping documentation, including legal documents and shipping invoices, ensuring compliance with relevant regulations and incoterms.
Ø Coordinate import and export processes, including customs clearance, to facilitate smooth and efficient movement of goods across borders.
**Knowledge of Shipping Incoterms and Operations**:
Ø Possess a comprehensive understanding of shipping incoterms and operational processes/rules to accurately advise customers and ensure compliance with contractual agreements.
Ø Stay updated on industry trends and regulations related to shipping and logistics to provide informed guidance to customers and stakeholders.
**Cost Management**:
Ø Conduct cost simulations and analysis to provide accurate pricing information to customers and internal stakeholders.
Ø Monitor operational pricing and expenses to identify cost-saving opportunities and optimize profitability.
**Contract Coordination**:
Ø Coordinate all activities related to new and existing contracts, including contract negotiations, implementation, and renewal.
Ø Collaborate with sales and legal teams to ensure contract terms and conditions are understood and adhered to.
**Qualifications**:
- Education: Bachelor Degree in Logistics Management or any related field.
- Working Experience: 3-5 Years Working Experience in the Logistics Industry.
- Language: Good Verbal and Writing Skills in Mandarin, English and Bahasa Melayu (Mandarin is compulsory as need to liaise with customer from Mainland China)
- Working Location: Willing to work at **KOTA KINABALU**
- Working Day: Monday to Friday ( 5 Days )
**- **Posses own transportation
Application Question(s):
- How long was your notice period with current employer (pls include dd/mm/yyyy)
**Experience**:
- Logistics: 3 years (preferred)
**Language**:
- Mandarin (preferred)
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