Duty Executive In-flight Operation Centre
2 months ago
**Reports To**:
Manager, KUL Catering Operations
**Role Purpose**:
The role serves as the central point of contact for operations units, coordinating queries from both internal teams and external partners, such as caterers and vendors. It involves making quick decisions and maintaining clear communication regarding catering and in-flight operations to ensure smooth operations, even in challenging situations. Key responsibilities include overseeing daily operational duties related to catering, ensuring action items from the Operation Control Centre (OCC) are managed effectively, and prioritizing on-time performance (OTP). The position also requires maintaining communication with internal stakeholders, responding promptly to urgent requests, and resolving operational issues swiftly. Additionally, the role demands quick decision-making under pressure, coordinating with caterers during flight diversions or schedule changes, and handling last-minute requests. Regular safety checks on catering equipment are essential, along with ensuring compliance with loading diagrams and implementing corrective actions based on safety reports or operational issues.
**Key Accountability**:
- Make swift decisions under pressure to resolve issues and ensure smooth in-flight catering operations in accordance with contracts and SLAs, regardless of challenges.
- Monitor catering activities closely and keep the OCC manager informed of potential issues, addressing them proactively.
- Implement contingency plans to minimize disruptions caused by unexpected events or flight delays.
- Coordinate with caterers and vendors to accommodate last-minute requests related to flight diversions, schedule changes, or aircraft swaps.
- Assist caterers in the timely delivery of in-flight equipment when necessary.
- Provide accurate delay reasons to the Hub Control Centre (HCC) for precise OTP reporting.
- Conduct pre-flight checks for special flights (e.g., VVIP, charter) and communicate any necessary changes to caterers.
- Manage last-minute requests for special meals or in-flight amenities with caterers and vendors.
- Identify, analyze, and resolve issues arising from safety or operations reports, and recommend corrective actions.
- Address complaints and urgent requests from operating crews promptly.
- Maintain clear communication with internal teams, including flight crews, ground personnel, and caterers.
- Ensure accurate records of delays are kept, investigate issues, and follow up within 12 hours after flight departure.
- Coordinate with caterers and vendors to ensure readiness for new instructions at least 24 hours prior to the flight.
- Provide live updates to caterers and vendors during flight disruptions and prepare a recovery plan.
- Conduct regular safety and loading checks to ensure compliance with loading diagrams and instructions.
**Qualifications & Working Experience**:
Diploma in Business Administration or related field with 2 years in airline operations, 1 year in the operation department or others operation experience preferred. (Relevant work experience may be considered for who don't have formal qualifications).
**Personality Traits**:
- Broad knowledge of airline products and operations.
- Strong analytical, planning, and operational skill.
- Positive work attitude, team player, able to meet tight deadlines and be prepared to take on additional responsibilities, and can-do spirit attitude.
- Highly organized, self-motivated, and detail oriented.
-
Duty Executive In-flight Operation Centre
2 months ago
Kuala Lumpur, Malaysia Malaysia Airline Full time**Job Title**: Duty Executive In-Flight Operation Centre (IFOPC), KUL Operations **Reports To**: Manager, KUL Catering Operations **Role Purpose**: The role serves as the central point of contact for operations units, coordinating queries from both internal teams and external partners, such as caterers and vendors. It involves making quick decisions and...
-
Duty Executive, Operation Control Centre
5 months ago
Kuala Lumpur, Malaysia Malaysia Airline Full time**Job Title**: Duty Executive, Operation Control Centre **Reports to**: Senior Manager, Freighter Operations **Role Purpose**: Responsible to manage overall daily freighter operations for MABKargo Sdn. Bhd. primarily focusing on the implementation of freighter flight schedule and ensure freighter OTP. This is inclusive of recovery plan for any operational...
-
Afterhours Travel Consultant
5 months ago
Kuala Lumpur, Malaysia Flight Centre Travel Group Full time**JOB NO**: 519220 **BRAND**: FLIGHT CENTRE TRAVEL GROUP **WORK TYPE**: FULL TIME **LOCATION**: KUALA LUMPUR, MALAYSIA **CATEGORIES**: CORPORATE & GROUP TRAVEL Flight Centre Travel Group (ASX:FLT) has grown to be the world’s largest travel agency since its founding in 1982. Headquartered in Brisbane, Australia, the company has more than 30 brands in...
-
Executive, In-flight Operations
5 months ago
Kuala Lumpur, Malaysia Malaysia Airline Full time**Position Title**: - Executive, In-Flight Food & Beverages (Alcoholic Beverages Inventory Management) **Reports To**: - Assistant Manager, F & B. **Position Summary**: - Inventory and supply chain management of alcoholic products to ensure consistent availability and compliance with company and regulatory standards. Additionally, supporting F&B to...
-
Executive, In-flight Operations
5 months ago
Kuala Lumpur, Malaysia Malaysia Airline Full time**Position Title**: - Executive, In-Flight Operations **Reports To**: - Assistant Manager, F & B **Position Summary**: - Inventory and supply chain management of alcoholic products to ensure consistent availability and compliance with company and regulatory standards. Additionally, maintaining quality control, managing warehouse operations, and...
-
Executive, Airlines In-flight Contracts
5 months ago
Kuala Lumpur, Malaysia Malaysia Airline Full time**Position Title**: - Executive, Airlines In-Flight Contracts **Reports To**: - Manager, Contract & Project Management **Position Summary**: - Plan, develop, execute and monitor the establishment and implementation of In-Flight Operations’ commercial agreements to ensure that in-flight products and services transactions are governed and protected with...
-
Executive, Airlines In-flight Contracts
5 months ago
Kuala Lumpur, Malaysia Malaysia Airlines Full time**Reports To**: - Manager, Contract & Project Management **Position Summary**: - Plan, develop, execute and monitor the establishment and implementation of In-Flight Operations’ commercial agreements to ensure that in-flight products and services transactions are governed and protected with valid agreements and in compliance with MAB’s contract...
-
Executive, Flight Data Analysis
7 months ago
Kuala Lumpur, Malaysia Malaysia Airline Full time**Job Title**: - Executive, Group Flight Data Analysis **Reports To**: - Manager, GFDA **Role Purpose**: - Executives, GFDA is accountable for the day-to-day running of the system (technical support), producing reports and analyses (management and administrative support). Ensuring the smooth running of the FDA as part of accident prevention and flight...
-
Flight Despatcher
5 months ago
Kuala Lumpur, Malaysia Malaysia Airline Full time**Job Title**: Flight Dispatcher **Reports To**: Head Flight Dispatch **Division**: Operation **Role Purpose**: Dispatch all MH & FOCA flights in accordance to policies, rules and regulatory requirements for safe, legal and efficient operations **Key Accountability**: Support the Flight Crew for the safety and operational control of flights in progress...
-
Flight Despatcher
5 months ago
Kuala Lumpur, Malaysia Malaysia Airlines Full time**Reports To**: Head Flight Dispatch **Division**: Operation **Role Purpose**: Dispatch all MH & FOCA flights in accordance to policies, rules and regulatory requirements for safe, legal and efficient operations **Key Accountability**: Support the Flight Crew for the safety and operational control of flights in progress from commencement to its...
-
Executive, Flight Data Analysis
7 months ago
Kuala Lumpur, Malaysia Malaysia Airlines Full time**Reports To**: - Manager, GFDA **Role Purpose**: - Executives, GFDA is accountable for the day-to-day running of the system (technical support), producing reports and analyses (management and administrative support). Ensuring the smooth running of the FDA as part of accident prevention and flight safety programme. **Key Accountability**: - Responsible...
-
Executive, In-flight Operations
5 months ago
Kuala Lumpur, Malaysia Malaysia Airlines Full time**Reports To**: - Assistant Manager, F & B. **Position Summary**: - Inventory and supply chain management of alcoholic products to ensure consistent availability and compliance with company and regulatory standards. Additionally, supporting F&B to handle other tasks to meet organizational objectives.*** **Key Accountability**: - **Inventory...
-
Assistant Manager
2 months ago
Kuala Lumpur, Malaysia AirAsia Full time**Responsibilities** - To plan, manage, execute, and review performance of Flights bookings on digital marketing channels. - Manage stakeholders and alignment with broader functional and business strategic goals - To measure and report performance for all Flights digital marketing campaigns and assess against business goals (ROI & KPIs). - Project management...
-
Executive, Ops Planning
2 months ago
Kuala Lumpur, Malaysia Malaysia Airline Full time**Job Title**: Executive, Ops Planning **Reports To**: Senior Manager, Ops Planning **Role Purpose**: Manage On-Time-Performance(OTP) and future flights data and Lead Flight Deployment Working Committee (FDWC) and Operational Review Meeting(ORM) Sessions with analytical insights. To support Chief Pilot, OCC and Senior Manager, Ops Planning on Strategical...
-
Controller Hub Control Centre
5 months ago
Kuala Lumpur, Malaysia Malaysia Airline Full time**Job Title**: Controller Hub Control Centre **Reports To**: HCC Manager **Department**: ADS - Hub Control Centre **Role Purpose**: Ensuring OTP and Service Deliveries are as per AeroDarat Services target. A primary point of contact between HCC and other departments in order to ensure flight turn around activities are as per precision timing. Proficient...
-
Assistant Manager, Flight Programme
2 months ago
Kuala Lumpur, Malaysia Malaysia Airline Full time**Job Title**: Assistant Manager, Flight Programme **Reports To**: Manager, Flight Programme **Role Purpose**: Responsible over the data analytics and insights to innovate, build, maintain and report fuel efficiency programme functions to support Manager, Fuel Efficiency. To manage and oversee 2 AOCs (MH and FY) fuel efficiency data analytics and insights...
-
Duty Executive
5 months ago
Kuala Lumpur, Malaysia Mulia Property Deveploment Sdn Bhd Full timeThe Duty Executive is responsible for overseeing the daily operations of the building and operational departments. They ensure that the operations runs smoothly, that staff are effectively managed, and that tenant and visitor needs are met. The Duty Manager is in charge during the scheduled shirts or on weekends and holidays when senior management is not...
-
Assistant Manager, Flight Programme
2 months ago
Kuala Lumpur, Malaysia Malaysia Airlines Full time**Reports To**: Manager, Flight Programme **Role Purpose**: Responsible over the data analytics and insights to innovate, build, maintain and report fuel efficiency programme functions to support Manager, Fuel Efficiency. To manage and oversee 2 AOCs (MH and FY) fuel efficiency data analytics and insights with the appropriate KPI. **Key...
-
Supervisor Scheduler, Btw
5 months ago
Kuala Lumpur, Malaysia Malaysia Airline Full time**Job Title**: Supervisor Scheduler, BTW **Reports To**: Duty Senior Executive of Scheduler and Admin **Role Purpose**: Plan, monitor, and manage resources by work demand (flight assignment) and ensure service delivery meets ADS and foreign carrier SLA manning requirements. Execute task given to ensure smooth handling in operations and response to all...
-
Supervisor Scheduler, Btw
5 months ago
Kuala Lumpur, Malaysia Malaysia Airlines Full time**Reports To**: Duty Senior Executive of Scheduler and Admin **Role Purpose**: Plan, monitor, and manage resources by work demand (flight assignment) and ensure service delivery meets ADS and foreign carrier SLA manning requirements. Execute task given to ensure smooth handling in operations and response to all Adhoc services and control staff attendance,...