Branch Supervisor Johor Bahru

6 months ago


Johor Bahru, Malaysia Hirehub Management Sdn Bhd Full time

1. Staff Supervision:

- Assist in recruiting, training, and supervising bakery staff.
- Support the creation of staff schedules and ensure adequate staffing levels.
- Monitor staff performance and provide constructive feedback.
- Address minor employee concerns and escalate major issues to the Branch Manager.

2. Customer Service:

- Ensure that all customers receive high-quality service.
- Assist in handling customer complaints and resolving issues effectively.
- Help implement customer service strategies to improve satisfaction and loyalty.

3. Daily Operations:

- Oversee the daily operations in the absence of the Branch Manager.
- Ensure the bakery is clean, organized, and well-maintained.
- Monitor equipment to ensure it is functioning properly and report any issues.

4. Inventory Management:

- Assist in managing inventory levels and placing orders with suppliers.
- Conduct regular inventory checks and audits.
- Ensure that all products are stored and handled according to safety standards.

5. Sales and Marketing Support:

- Help promote new products and special offers.
- Assist in implementing local marketing strategies to attract customers.
- Provide input on customer preferences and trends to the marketing team.

6. Health and Safety:

- Ensure compliance with all health and safety regulations.
- Conduct regular safety inspections.
- Train staff on proper food handling and safety procedures

**Requirements**:
1. Education:

- Min SPM / Diploma or higher education or certificates in related field

2. Experience:

- Previous experience in a supervisory role within the food service or retail industry.
- Experience in a bakery setting is preferred.

3. Skills:

- Strong leadership and supervisory skills.
- Excellent customer service and communication skills.
- Ability to work in a fast-paced environment.
- Basic financial management and budgeting knowledge.
- Knowledge of food safety and health regulations.
- Proficiency in using point-of-sale systems and other relevant software.

4. Personal Attributes:

- High level of organizational skills.
- Problem-solving mindset.
- Ability to multitask and manage time effectively.
- Strong attention to detail.
- Enthusiastic and positive attitude.

5. Working Conditions:

- Must be able to work flexible hours or odd hours.
- Working days may include weekends and holidays.
- Ability to stand for long periods.

**Benefits**
- RM300 for col
- Annual Leave
- Medical Leave

**Job Types**: Full-time, Permanent

Pay: RM3,000.00 - RM3,100.00 per month

Schedule:

- Day shift
- Fixed shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Johor Bahru: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Supervisor: 1 year (preferred)
- Food Service/ Retail: 1 year (preferred)
- Baking: 1 year (preferred)



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