Scoot Airlines

**Position : Customer Experience Specialist**

Job Summary:

- Process reservations or support work relating to airline programme/related products
- Manages feedback/complaints and liaise with back end support to resolve members’ issues
- Advise on latest promotions

**Qualifications**:

- Min Diploma/ Degree in any discipline.
- Able read & speak in MANDARIN. Not required to write. English proficiency must be good.
- Possess a high level of problem resolution ability to identify the cause of the issues and provide a holistic solution, at the first contact.
- Strong interest in digital advertising technology and social media products, and ideally experience running marketing campaigns (for agency or own business)
- Comfortable working in a contact centre (voice/chat based) environment and willing to observe a shift schedule which may include weekends

Work with TDCX (MY) - We will consider rehiring if you are our ex staff. (upon internal checking)

Work location : KL Sentral, Kuala Lumpur [NU Sentral 1]

Working days : 24/7 rotational shift (5 days a week, 2 consecutive off days)

Shift Allowance:
Morning: RM10/day

Evening: RM20/day

Midnight: RM35/day

KPI Allowance : RM500

Mandarin language : RM300 [fixed]

**Job Type**: Permanent

**Salary**: RM3,000.00 - RM5,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
- Vision insurance

Schedule:

- Rotational shift

Supplemental pay types:

- Attendance bonus
- Performance bonus

Application Question(s):

- Can you work on 24/7 shift basis ?