Customer Facing Supply Chain Manager

2 weeks ago

Petaling Jaya, Malaysia Nestle Operational Services Worldwide SA Full time

**Position Snapshot**

**Customer Facing Supply Chain Manager**

Location: Petaling Jaya, Selangor

Company: Nestlé Products Sdn Bhd

Permanent - Full Time

Any Bachelor’s degree which related experience.

A minimum of 8 years in related experience in Customer Facing Supply Chain.

**Position Summary**

Joining Nestlé means you are joining the largest Food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. A Nestle career empowers you to make an impact locally and globally, as you are provided with the opportunity to make a mark and stand out, as long as you seek it. With Nestle, you are enabled and encouraged to grow not only as professionals, but also as people.

We are looking for a **Customer Facing Supply Chain Manager** to drive innovative and sustainable supply chain solutions, to accelerate commercial success for Nestlé and the Customer, that deliver a distinct competitive advantage relative to their key industry rivals by optimizing cost to serve and maximizing product availability

**A day in the life of...**

**Deliver Supply Chain value creation for Nestle and Customers by**:

- Understand KPIs for both Customer's Supply Chain & Nestle and find common measures, agree targets with Customer and create score cards report and perform monthly review with customer Distribution Centre against these targets.
- Understand and raise awareness of the Customer's Supply Chain, competitive gaps, and its alignment to Nestle's Supply Chain

**Drive cross functional alignment**
- In partnership with Sales and Distributors and across Supply Chain (Data Management, Demand Planning, Warehouse Team, Distribution and Transport Team), define and lead a common customer strategy.
- Be the coordinator of multi-functional teams from concept creation to final delivery.
- Drive initiative for other business units to improve efficiency Order to Cash.
- Working with Sales team, define joint improvement plans with Customers to enhance Nestle's ability to "Win In Every Store" (WIES), supported by CFSC methodology

**Be a Supply Chain ambassador for Nestle and Customers**
- Drive successfully On Shelf Availability and on shelf Freshness.
- Highlight the business opportunities for both Nestle and Customers, understand supply gaps & creating competitive gaps through supply chain value creation.
- Drive all the supply chain customer efficiency initiatives and represent Nestle at trade Supply Chain bodies.

**Ensuring Effective Order Management and Control**
- Optimum planning NCP & Seasonal Stock Management based on agree promo plan and satisfaction of customer’s demand by ensuring effective order management, fulfillment of orders in the most cost-effective way and required speed.
- Check customer master list is active and coordinate with customer to deactivate items that is discontinued to ensure order is process accordingly without drop orders
- Efficient control on NCP stock draws out and balances.
- Review Min/Max with unbundler Tool with D&SP to ensure right stock replenishment.

**Drive team development to achieve “Best in Class” Customer Facing Supply Chain industry recognition.**
- Demonstrate ability to build, develop and motivate a high-performing customer-oriented team to meet or exceed customer expectations
- Drive proactive communication through DOR, WOR & MOR with the team and encouragement of ongoing teamwork
- Instill quality customer service to ensure that the best service is provided/offered to customer in line with Service Strategy
- Strive for continuous improvement by nourishing NCE way of doing thing and implement

**What Will Make You Successful**
- Worked 8-10 years in Supply Chain or Sales. Of this experience must have worked across two areas of Supply Chain including Customer Service.
- Has knowledge in finance including costing especially distribution costing and value chain.
- Has worked / been exposed to collaborative business development projects with the Trade (Retailer, Distributors etc) and Marketing / Sales.
- Has acquired Commercial and/or Supply Chain experience in dealing with the Trade.
- Has successfully lead projects and initiatives that require a Commercial and Supply Chain understanding and knowledge.
- Having worked / collaborated with Trade & Industry International Bodies is an added advantage.

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