Collections Specialist

Summary:
This position is responsible for ensuring delinquent accounts are resolved thus improving overall accounts receivable delinquency rates, reducing bad debt and improving cash flow. Employee will accomplish this by contacting customers for collection of past due invoices, reviewing and reconciling customer accounts. Employee will also work with peer organizations such as Order Management, Sales and Customer Service to help facilitate timely resolution of customer billing claims that may negatively impact accounts receivable.

**Responsibilities**:

- Responsible for the collection, management, and resolution of outstanding invoices from past due accounts
- Interfaces with order management, customer service, cash receipting and sales management in resolving customer queries which prevent/ delay settlement
- Accountable for all customer disputes and owning these through resolution
- Reduction of 60-day debt
- Developing business relationships though the organization to resolve collection impacting issues, further ensuring that each department understands its role in delivering best practice debt collection
- To ensure that all activities undertaken are completed in line with our internal controls and published processes
- Undertake Sales Ledger account reconciliations as required
- Respond promptly and completely to both customer and internal enquiries
- Undertaking any other duties which may be requested by the Line Manager, for which training and/or explanation had been provided and understood
- Escalation of debt issues to line manager

**Requirements**:

- 2-3 years Collection experience with large national and/or global corporations
- Excellent English communication skills, both written and verbal
- Ability to communicate courteously and proactively with all levels within the company
- The ability to work in a team and individually
- Good analytical attention to detail with mínimal errors
- Hands on mentality, self-driven and able to act efficiently
- Good time management and organizational skills
- High level of literacy and numeracy
- Ability to adhere to deadlines
- SAP experience or equivalent ERP
- Language skills are a bonus
- Excel
- basic knowledge required

**Job Type**: Contract
Contract length: 6 months

**Salary**: RM5,000.00 - RM6,000.00 per month

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Georgetown: Reliably commute or planning to relocate before starting work (required)